Mahaillia Spencer
Briarwood
Summary
- Successful at excelling in fast-paced, competitive financial environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records.To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
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Overview
8
8
years of professional experience
Work History
Associate Banker (Teller)
JP Morgan Chase | Middle
01.2021 - Current
- Encourage clients as they enter the branch by welcoming them and making them feel appreciated, including managing lobby traffic, checking clients into the waiting queue and scheduling/canceling client meetings
- Help clients with everyday transactions such as reordering a debit card, setting up a direct deposit or helping update their address while maintaining established control standards
- Ensure financial transactions are completed accurately and efficiently while complying with all policies, procedures and regulatory and banking requirements
- Educate clients on the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs to complete their banking needs
- Assist clients and the branch team by helping with new account openings when needed
- Engage and partner with team members and other lines of business to offer the most appropriate products and tools to help clients meet their financial goals.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Front Desk Associate
Blink Fitness
01.2020 - 09.2020
- Check-in and verify gym members as well as signed up persons interested in gym membership
- Maintained cleanliness and organization of front desk area.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Developed and maintained courteous and effective working relationships.
Remote Tutor, Special Needs Students
medgar Evers
03.2020 - 08.2020
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Supported students with helpful study habits and exam strategies.
- Supported students directly during classes and laboratories.
- Took dictation from students to help complete examinations and assignments.
Assistance Teacher Program
Research Foundation Medgar Evers College Saratoga Daycare
06.2019 - 08.2019
- Create and lead activities based on your observations of the children’s interests and needs
- Communicate daily with parents
- Document and share the important milestones in their child’s day
- Keep the classroom safe and clean by following important procedures and guidelines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Gym AssistantDecember
Medgar Evers College Gym
01.2018 - 05.2019
- Maintained the upkeep of the gym by cleaning and organizing equipment
- Signed in persons before they utilized the gym
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Enforced rules and held customers accountable for not following gym regulations.
Cabin Cleaner
John F. Kennedy (JFK) Airport
01.2016 - 06.2017
- dispatch flights before flight departure.
- Reset seats and monitors
- Cleaned aircraft's cockpit and replaced headsets as instructed.
- Safely used chemicals and other cleaning equipment.
- Accurately stocked aircraft inventory.
- Conducted security searches under seats and in compartments to locate misplaced or unauthorized items.
- Serviced aircraft lavatories by draining, rinsing and disinfecting tank system.
Ride Operator
Denos Wonder, Wheel Amusement Park
01.2016 - 10.2016
- Independently operate mechanical rides for children
- Ensured the safety of children by securing their seat belts before rides and made sure they were removed correctly after
- Operated rides and attractions according to written guidelines to reduce injuries.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
Private Home Health Aide
Private Residence
01.2015 - 12.2015
- Cared for patients by feeding, clothing, and assisting them with utilization of the bathroom
- Up kept with the patients home by doing all necessary cleaning in areas including the bathroom
- Provided mobility assistance such as walking and regular exercising.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Administered medication as directed by physician.
Education
Associates degreeJanuary - Psychology
Medgar Evers College
2021
High School Diploma - All Majors
Glanville Secondary
Saint Phillips Antigua 06.2015
Skills
- Teller Auditing
- Microsoft 365
- Front Desk Communications
- Front Desk Operations
- Order and Refund Processing
- Understanding Customer Needs
- Call Documentation
- Credit Card Payment Processing
- Microsoft Exchange
- Computer Proficiency
- Directing Calls
- Microsoft Office
- Microsoft Outlook
Timeline
Associate Banker (Teller)
JP Morgan Chase | Middle
01.2021 - Current
Remote Tutor, Special Needs Students
medgar Evers
03.2020 - 08.2020
Front Desk Associate
Blink Fitness
01.2020 - 09.2020
Assistance Teacher Program
Research Foundation Medgar Evers College Saratoga Daycare
06.2019 - 08.2019
Gym AssistantDecember
Medgar Evers College Gym
01.2018 - 05.2019
Cabin Cleaner
John F. Kennedy (JFK) Airport
01.2016 - 06.2017
Ride Operator
Denos Wonder, Wheel Amusement Park
01.2016 - 10.2016
Private Home Health Aide
Private Residence
01.2015 - 12.2015
Associates degreeJanuary - Psychology
Medgar Evers College
High School Diploma - All Majors
Glanville Secondary
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