Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rosario Estevez

Miami Dade

Summary

Results-oriented Retail Sales Supervisor with 2 years of successful experience managing sales staff by coaching employees, delegating assignments and motivating team to exceed sales goals. Expertise in inventory management and loss prevention coupled with familiarity of sales policies and procedures. Committed to creating and maintaining cooperative team-based work environment.


Organized Bank Teller proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers.

Overview

9
9
years of professional experience

Work History

Associate Banker (teller)

Chase Bank
08.2022 - 04.2024
  • Enhanced client satisfaction by promptly addressing inquiries and providing tailored financial solutions.
  • Streamlined banking operations by implementing efficient processes and utilizing advanced technology tools.
  • Managed risk effectively by adhering to bank policies, procedures, and regulatory requirements during transactions and account opening processes.
  • Facilitated seamless account closings, transfers, and updates for a diverse clientele base.
  • Balanced teller drawers and ATM cash with another colleague.
  • Executed wire transfers, stop payments and account transfers.
  • Cross-sold credit cards and other bank products.
  • Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
  • Assisted customers with setting up some information (name, address and others) or closing accounts also make appointment .
  • Maintained friendly and professional customer interactions.
  • Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Educated customers on online banking and mobile banking applications.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Processed customer transactions promptly, minimizing wait times and Improved customer satisfaction and accurate transaction


Retail Sales Supervisor

Lacoste Boutique
05.2021 - 08.2022
  • Greeted customers and helped with product questions, selections and purchases.
  • Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
  • Coordinated trade marketing to improve positioning in retail stores and increase.
  • Issued receipts and processed refunds, credits or exchanges.
  • Opened and closed store independently and prepared nightly bank drop for manager.

Shop Captain

Macys Department Store
08.2020 - 05.2021
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.

Retail Sales Supervisor

Macys Department Store
08.2019 - 08.2020
  • Greeted customers and helped with product questions, selections and purchases.
  • Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
  • Created and implemented employee monthly action plans to increase sales and customer loyalty.
  • Issued receipts and processed refunds, credits or exchanges.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Provided strong service to customers, increasing customer loyalty [Number]%.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Responded to customer requests for products, services and company information.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction [Number]%.

Sales Associate Specialist

Macys Department Store
05.2015 - 07.2019
  • Greeted customers and helped with product questions, selections and purchases.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Helped customers complete purchases, locate items and join reward programs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Maintained clean sales floor and straightened and faced merchandise.

Education

English With Credit -

Miami Dade College
Miami, FL
08.2016

Skills

  • Cash Register Operations
  • Flexible Work Schedule
  • Retail Operations
  • Customer Transactions
  • Store Opening and Closing
  • Delegating Work
  • Customer Service
  • Sales Team Leadership
  • Teller experience
  • Cash Handling
  • Currency Exchanges
  • Commercial Banking
  • Educating clients

Timeline

Associate Banker (teller)

Chase Bank
08.2022 - 04.2024

Retail Sales Supervisor

Lacoste Boutique
05.2021 - 08.2022

Shop Captain

Macys Department Store
08.2020 - 05.2021

Retail Sales Supervisor

Macys Department Store
08.2019 - 08.2020

Sales Associate Specialist

Macys Department Store
05.2015 - 07.2019

English With Credit -

Miami Dade College

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Rosario Estevez