Angela Durham
Edwards,NY
Summary
Currently I am a full time bankers associate. I've worked many years customer service. Also, I've previously watched children from the care of my home. I'm a mother of three school aged children. Looking to take steps towards a new career in teaching. Enrolling into college for the spring 2023 semester to pursue new interest.
Overview
9
9
years of professional experience
Work History
Relationship Banker Associate
NBT Bank
Canton, NY
08.2020 - Current
- Worked with clients to address and respond to client and partnership management issues.
- Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
- Continually boosted branch production and revenue by consistently meeting all monthly and quarterly sales goals.
Convenience Store Clerk
Wood Family Grocery
Edwards, NY
05.2016 - 08.2020
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Stocked merchandise on display shelves and racks to provide good selection for customers.
- Assisted customer by locating items, processing payments and carrying out heavy purchases.
- Performed inventory control, such as counting and stocking merchandise.
- Assisted customers by answering questions and fulfilling requests.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales
Childcare Provider
Self Employed
Edwards, NY
03.2014 - 05.2016
- Maintained effective schedule balance between rest periods, active play and instruction.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Maintained effective schedule balance between rest periods, active play and instruction
- Enforced rules and managed behavior through developmentally appropriate discipline
- Introduced children to educational games and activities to boost learning
- Applied positive behavior management techniques to enhance social interactions and emotional development
- Instructed children in crafts and other activities to promote gross and fine motor skills
- Used positive reinforcement techniques to promote patience and other good behaviors in children
- Kept areas clean, organized and stocked and sanitized surfaces and toys
Education
High School Diploma -
Edwards-Knox Central School
Russell, NY06.2013
Skills
- Deposit Verification
- Regulatory Requirements
- Teller Auditing
- Teller Procedures
- Effective Customer Communication
- Daily Logs
- Accurate Recordkeeping
- Development Activities
References
Lindsey McCormick
Teacher at Edwards-Knox
Phone: (315)436-4900
Craig Wood
Former employer at Wood Family Grocery
Phone: (315)323-2737
Erika Rowe
Teacher at Edwards-Knox
Phone: (315)261-9566
Timeline
Relationship Banker Associate
NBT Bank
08.2020 - Current
Convenience Store Clerk
Wood Family Grocery
05.2016 - 08.2020
Childcare Provider
Self Employed
03.2014 - 05.2016
High School Diploma -
Edwards-Knox Central School