Manona Thao
Summary
Results-oriented professional experienced in exceeding targets and driving success in fast-paced environments. Delivered impactful solutions through strategic thinking and hands-on experience, enhancing organizational performance. Managed multiple priorities with a positive attitude and embraced additional responsibilities to support team goals.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Inpatient Certified Pharmacy Technician II
Fairview Woodwinds
Woodbury, MN
02.2024 - Current
- Preceptor for new pharmacy technicians on operational procedures and best practices for efficiency; serving as a knowledgeable resource and mentor for their professional development.
- Assist pharmacists in preparing inpatient medication orders.
- Sterile compounding for oncology and inpatient clients.
- Maintain inventory levels through regular stock checks and timely ordering of pharmaceuticals.
- OR audits and OmniCell audits to ensure medications are not expired, in the correct pocket, and are stored correctly.
- Implement process improvements that enhance workflow within the pharmacy department.
- Contribute to a positive team atmosphere through consistent communication and collaboration with pharmacy staff.
- Perform wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Maintain proper drug storage procedures, registries, and records for controlled drugs.
Certified Pharmacy Technician
Walgreen's Pharmacy
Brooklyn Park, MN
08.2021 - Current
- Manage prescription processing and fulfillment to ensure accuracy and compliance with regulations.
- Implement procedures to enhance workflow efficiency and reduce medication errors within the pharmacy.
- Lead initiatives to improve customer service experience through effective communication and problem-solving skills.
- Developed training materials to support ongoing education for pharmacy staff.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answer incoming phone calls and address questions from customers and healthcare providers.
- Entering prescription and insurance information into patient profiles.
- Consult with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Manage insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Calculate dosage, fill prescriptions, and prepare prescription labels with absolute accuracy.
- Manage opening and closing duties for pharmacy.
- Resolve third-party billing, computer system and customer service issues.
Education
Bachelor of Science - Nursing
Rasmussen University
Bloomington, MN09-2026
Bachelor of Science - Biology
Hamline University
Saint Paul, MN05-2023
Skills
- Medication dispensing
- IV compounding
- Controlled substance handling
- Organizational skills
- Multitasking proficiency
- Team collaboration
- Client relations
- Proactive mindset
Certification
- CPhT - Certified Pharmacy Technician
- Basic Life Support (BLS)
- NCLEX-RN pending Sept. 2026
Timeline
Inpatient Certified Pharmacy Technician II
Fairview Woodwinds
02.2024 - Current
Certified Pharmacy Technician
Walgreen's Pharmacy
08.2021 - Current
Bachelor of Science - Nursing
Rasmussen University
Bachelor of Science - Biology
Hamline University