MANOSAY THIPSIPASOM
State Farm Insurance Co.
Murfreesboro,Tennessee
30
years of professional experience
Insurance operations and regulatory support professional with extensive experience resolving policyholder concerns, supporting underwriting teams, and maintaining accurate records in high-volume environments. Known for strong communication, problem-solving, and compliance-focused work across customer service, policy administration, and state reporting.
Knowledgeable with comprehensive background in regulatory compliance and submissions. Proven ability to support regulatory strategies and manage documentation processes efficiently.
Experience in regulatory affairs, well-equipped to navigate complex compliance landscapes and drive successful outcomes. Skilled at interpreting regulations, preparing submissions, and managing documentation. Strong focus on team collaboration, adaptability, and achieving results in dynamic environments. Known for effective communication, analytical thinking, and problem-solving abilities.
Work History
Underwriting Services
14 Years- Resolved policyholder inquiries regarding coverage, billing, and beneficiary updates.
- Explained insurance provisions, policy terms, and documentation requirements clearly.
- Coordinated with underwriting and claims teams to finalize customer requests.
- Reviewed policy records for accuracy, compliance, and complete documentation.
- Maximized underwriting efficiency with the implementation of automated systems for policy evaluations.
- Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
- Improved customer satisfaction by addressing and resolving complex insurance claims in a timely manner.
- Communicated with agents and internal teams to resolve outstanding underwriting information requests.
- Processed underwriting support requests, ensuring accurate policy data and timely file updates.
- Applied underwriting guidelines to price complex risks and maintain consistency with company standards.
Regulatory Affairs Officer
12 Years 7 Months- Monitored changing regulatory requirements and updated procedures to maintain ongoing compliance.
- Performed and documented quality control checks to maintain compliance with company initiatives.
- Assisted with regulatory product compliance initiatives
- Facilitated smooth communication between departments by serving as the primary liaison between regulatory affairs and other functional areas within the organization.
- Enhanced company compliance with FDA regulations through thorough review and editing of product labeling
- Ensured compliance with company policies and procedures, as well as all relevant regulations and laws, to maintain a safe and professional work environment.
- Maintained compliance with industry regulations regarding auto-dialing systems by staying current on legislative updates and implementing necessary controls within the dialer platform.
- Ensured compliance with regulatory requirements by staying up-to-date on industry best practices and incorporating them into internal procedures.
- Ensured regulatory compliance with federal and state laws governing pharmaceutical practice, maintaining a spotless inspection record throughout tenure as Senior Pharmacist.
- Maintained up-to-date knowledge of industry trends and regulatory requirements affecting the supply chain ecosystem, adapting practices as needed for compliance purposes.
- Ensured compliance with state regulations by maintaining thorough documentation and participating in inspections or audits.
Customer Service Representative
3 Years 7 Months- Maintains and updates policyholder records
- Communicates with Policyholders updating their information
- Assist in resolving policy/policyholder concerns
- Processed premium payments, reinstatements, and account maintenance requests accurately.
- Resolved policyholder inquiries regarding coverage, billing, and beneficiary updates.
- Explained insurance provisions, policy terms, and documentation requirements clearly.
- Coordinated with underwriting and claims teams to finalize customer requests.
- Reviewed policy records for accuracy, compliance, and complete documentation.
Education
High School Diploma
Skills
Problem-solving
Communication
Policy Administration
Records Management
Pharmaceutical Industry Knowledge
Customer Service
Microsoft Office
State Regulations FDA
Teamwork and collaboration
Attention to detail
Flexible and adaptable
Multitasking Abilities
Critical thinking
Computer skills
Organization and time management
Problem resolution
Timeline
Underwriting Services
State Farm Insurance Co.
08.2012 - 08.2026Read More
Regulatory Affairs Officer
Murfreesboro Pharmaceuticals
01.2000 - 08.2012Read More
Customer Service Representative
American General Life Insurance
05.1996 - 12.1999Read More
Palo Duro High School
High School Diploma
Read More