Summary
Overview
Work History
Education
Skills
Education and Training
Certification
Languages
Timeline
Generic

Wislande Basile

Davenport,FL

Summary

Healthcare professional prepared for patient-centered roles in home healthcare. Known for delivering high-quality care and supporting patient independence. Recognized for strong collaboration with healthcare teams and adaptability in dynamic environments. Skilled in personal care, household management, and emotional support. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

4
4
years of professional experience
1
1
Certification

Work History

HHA/Medication Technician

The Blake at Hamlin
04.2024 - 02.2025
  • Assisted clients with daily living activities, enhancing their overall quality of life.
  • Monitored and documented vital signs, ensuring accurate health records for caregivers.
  • Implemented personalized care plans, adapting to individual client needs and preferences.
  • Provided companionship and emotional support, fostering positive relationships with clients.
  • Assisted patients with personal hygiene tasks such as bathing, grooming, and dressing, promoting dignity and self confidence.
  • Administered medications accurately and on time, ensuring optimal treatment effectiveness.

Customer Service Representative

Enterprise Holdings Inc., Rent-A-Car
11.2022 - 04.2024
  • Communicated with potential customers to provide product knowledge, set appointments and answer questions.
  • Cultivated strong value-added relationships with customers daily by delivering product knowledge to drive business development.
  • Resolved customer complaints regarding sales and service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Consulted with customers to resolve service and billing issues.
  • Educated customers on special pricing opportunities and company offerings.

Team Member

4 Rivers Restaurant Group
05.2022 - 10.2022
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Addressed customer needs, responding to specific requests.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Built and maintained working relationships with peers and upper management.
  • Looked for ways to go above and beyond job requirements.

Dietary Aide

Oak Hammock At The University Of Florida
11.2020 - 03.2021
  • Cleaned and sanitized kitchen, dining and utility areas to promote healthy environment.
  • Set up trays and food service carts to deliver food to residents.
  • Helped with meal prep for daily meals, following strict sanitation and food handling guidelines
  • Served food and beverage items to residents, meeting therapeutic diets.
  • Set tables before patients arrived to maintain meal plan productivity.

Education

Associate Degree in Nursing -

South College
Orlando, FL
03-2026

High School Diploma -

Naples High School
Naples, FL
05.2020

Skills

  • First aid and CPR
  • Medication administration
  • Home health aide (HHA)
  • Customer service
  • Critical thinking
  • Computer proficiency
  • Call center experience
  • Payment processing
  • Retail store support
  • Teamwork and collaboration
  • Problem-solving
  • Product knowledge

Education and Training

true

Certification

  • HHA - Home Health Aide
  • CPR
  • Medication Technician

Languages

English
Native or Bilingual
Haitian Creole
Professional Working

Timeline

HHA/Medication Technician

The Blake at Hamlin
04.2024 - 02.2025

Customer Service Representative

Enterprise Holdings Inc., Rent-A-Car
11.2022 - 04.2024

Team Member

4 Rivers Restaurant Group
05.2022 - 10.2022

Dietary Aide

Oak Hammock At The University Of Florida
11.2020 - 03.2021

High School Diploma -

Naples High School

Associate Degree in Nursing -

South College

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