Manpreet Kaur
Manteca,CA
Summary
Dedicated and results-driven customer service specialist with [2 years] of experience in providing outstanding support to diverse clientele. Adept at handling inquiries, resolving issues, and ensuring customer satisfaction. Strong interpersonal and communication skills coupled with a genuine commitment to enhancing the customer experience. Proven ability to thrive in fast-paced environments and contribute to team success. Seeking to bring my passion for customer service and track record of success to a dynamic customer-facing role.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Hardware Store Clerk
Sierra Circuits
09.2018 - 05.2019
- Conducted thorough quality checks on circuit parts, ensuring adherence to strict quality standards and specifications.
- Inspected incoming shipments of circuit parts for accuracy, completeness, and compliance with technical specifications.
- Collaborated with suppliers to resolve quality issues and discrepancies, maintaining effective communication channels.
- Trained and mentored new team members on quality control procedures and best practices.
- Actively participated in continuous improvement initiatives, contributing ideas to enhance overall efficiency and quality in the circuit parts department.
Customer Service Coordinator
Virsa insurance
01.2015 - 02.2015
- Efficiently managed inbound calls, addressing customer inquiries, providing information, and offering solutions to meet their insurance needs.
- Acted as a knowledgeable point of contact for customers, explaining insurance policies, coverage options, and answering questions to ensure a clear understanding.
- Implemented customer-centric strategies to enhance the overall customer experience, resulting in increased customer satisfaction scores.
- Participated in ongoing training sessions to stay updated on insurance products, industry regulations, and customer service best practices.
- Demonstrated strong interpersonal and communication skills to establish rapport with customers, fostering trust and satisfaction.
Cashier
Jack in the box
11.2014 - 01.2015
- Processed customer orders with accuracy and efficiency, handling cash transactions and ensuring correct change.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a friendly demeanor.
- Maintained cleanliness and organization at the cashier station, adhering to hygiene and safety standards.
- Received positive feedback from customers for outstanding service and attention to detail.
Real Estate Agent
Ankur Builders
09.2012 - 12.2012
- Responded to customer concerns and issues in a timely and professional manner, ensuring high levels of customer satisfaction.
- Conducted follow-up calls and emails to gather feedback, address additional questions, and nurture client relationships.
- Stayed updated on market trends, property values, and industry regulations to provide informed and up-to-date information to clients.
- Participated in team meetings and training sessions to enhance product knowledge, customer service skills, and overall team effectiveness.
- Consistently met or exceeded customer service metrics, contributing to the positive reputation and success of the real estate team.
Education
Bachelor of Technology - Electrical And Electronics
CT Group of Institutions
Jalandhar, India08.2012
Skills
- Professional and courteous phone etiquette
- Written communication for emails, chat, or documentation
- Empathy and understanding of customer needs
- Conflict resolution and de-escalation techniques
- Building and maintaining positive customer relationships
- Ability to navigate multiple software applications simultaneously
- Quick learning and ability to stay updated on products/services
- Fluency in Punjabi language to assist diverse customer bases
Proficiency In Languages
- English
- Hindi
- Punjabi
Certification
Embedded System Training
Timeline
Hardware Store Clerk
Sierra Circuits
09.2018 - 05.2019
Customer Service Coordinator
Virsa insurance
01.2015 - 02.2015
Cashier
Jack in the box
11.2014 - 01.2015
Real Estate Agent
Ankur Builders
09.2012 - 12.2012
Bachelor of Technology - Electrical And Electronics
CT Group of Institutions
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