Alexander aliengena
midway
Summary
Detail-oriented professional with former experience in retail, skilled in active listening and conflict de-escalation. Successfully guided customers through product selection and troubleshooting, ensuring positive brand interactions and operational excellence.
Overview
1
1
year of professional experience
Work History
Hardware Store Clerk
Valley Hardware
Heber, UT
08.2024 - 05.2025
- Assisted customers in selecting hardware products and provided product knowledge.
- Operated point-of-sale system for transactions and inventory management.
- Stocked shelves with merchandise and ensured proper organization of displays.
- Maintained cleanliness and safety standards throughout store environment.
- Patiently guided frustrated customers through troubleshooting household repairs, turning stressful situations into positive brand experiences.
- Actively listened to customers' DIY and professional project goals, translating technical hardware specifications into easy-to-understand home solutions.
Education
No Degree - Computer Programming
University of Utah
Salt Lake City, UT05-2029
Skills
- Customer Experience: Consultative Selling, Active Listening, Conflict De-escalation
- Technical Proficiency: Apple Ecosystem (iOS/macOS), Troubleshooting, Smart Home Tech
- Operational Excellence: POS Systems, Visual Merchandising, Team Collaboration
Timeline
Hardware Store Clerk
Valley Hardware
08.2024 - 05.2025
No Degree - Computer Programming
University of Utah