Summary
Overview
Work History
Education
Skills
Timeline
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Manpreet Singh

Franklin Square

Summary

Hands-on and motivated team player with experience in customer service, technical projects, and fast-paced environments. Comfortable troubleshooting devices, explaining tech clearly, and working with both customers and machines. Currently pursuing a degree in Mechanical Engineering with the long-term goal of becoming an automotive engineer. Looking to bring strong communication skills, tech know-how, and a passion for innovation into a customer-facing role while continuing to grow in the tech space.

Overview

3
3
years of professional experience

Work History

Shift Lead / Customer Experience Associate

Dunkin’ Donuts
07.2022 - 02.2025
  • Assisted customers with mobile orders and app issues at register
  • Trained new team members on POS systems and upselling techniques
  • Led opening/closing procedures and resolved customer complaints
  • Built strong customer relationships through friendly and reliable service

Valet Attendant / Service Support

Prime Valet Service
12.2023 - 02.2024
  • Greeted and assisted guests, creating a positive first impression
  • Maintained vehicle flow and key organization during busy hours
  • Communicated with service teams about vehicle status and customer needs
  • Provided basic tech help for digital valet ticketing and kiosks

Phone & Device Support (Informal)

Freelance Tech Helper
01.2023 - Current
  • Helped friends, family and elderly set up smartphones, transfer data, and troubleshoot issues
  • Advised on phone plan selection and basic iOS/Android settings
  • Built comfort explaining features in non-technical language

Student Project Lead – Smart Medical Device

NYU Tandon School of Engineering – Brooklyn, NY
01.2023 - 11.2024
  • Designed a prototype medical walker that tracks vitals using Arduino sensors
  • Led team demos and simplified complex tech explanations for audiences
  • Collaborated in a fast-paced, project-based environment

Education

Bachelor of Science - Mechanical Engineering

NYU Tandon School of Engineering
Brooklyn, NY
05-2026

High School Diploma -

Scholars’ Academy
Queens, NY
05-2022

Skills

  • Customer Service & Communication
  • Phone Setup & Troubleshooting (iOS & Android)
  • POS System Experience
  • Conflict Resolution & Team Leadership
  • Technical Comfort & Adaptability
  • Time Management
  • Conversational Punjabi & Hindi
  • Friendly, positive attitude
  • Teamwork and collaboration

Timeline

Valet Attendant / Service Support

Prime Valet Service
12.2023 - 02.2024

Phone & Device Support (Informal)

Freelance Tech Helper
01.2023 - Current

Student Project Lead – Smart Medical Device

NYU Tandon School of Engineering – Brooklyn, NY
01.2023 - 11.2024

Shift Lead / Customer Experience Associate

Dunkin’ Donuts
07.2022 - 02.2025

Bachelor of Science - Mechanical Engineering

NYU Tandon School of Engineering

High School Diploma -

Scholars’ Academy

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