- Enjoying the art of baking and pastry-making, experimenting with recipes
- Cooking
- Learning new cooking techniques and expanding my culinary skills
- I enjoy cooking for friends and family gatherings
- Growing herbs, vegetables, or fruits in home gardens
Mansfield Coleman
The Bronx,USA
Summary
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize dining experience. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive experience for all patrons.
Resourceful Peer Mentor with substantial background facilitating students with interpersonal, academic and career needs. Demonstrated success in working with diverse populations, providing coaching and feedback. Team-oriented with solid conflict resolution skills.
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Peer Mentor
Housing Works
New York, NY
02.2024 - 02.2026
- Guided peers in navigating housing resources and support services.
- Developed workshops to enhance life skills and promote personal growth.
- Facilitated group discussions to foster community engagement and collaboration.
- Assisted in crisis management, providing emotional support during challenging situations.
- Developed strong relationships with mentees, fostering a positive learning environment.
- Promoted a sense of belonging among peers by fostering an inclusive atmosphere within the mentoring program''s activities and discussions.
Server
Flex Bar Nightclub
Las Vegas, NV
09.2021 - 01.2024
- Provided exceptional service to high volume of daily customers.
- Responsible for assisting with alcohol beverage patrons.
- Facilitating additional requests to maximize experience of all events.
- Developed and maintained strong relationships with regular patrons, encouraging repeat visits.
- Assisted management in inventory control, tracking supplies to minimize waste and costs.
- Implemented best practices for handling cash transactions, improving accuracy and efficiency.
Waiter/Bartender
Circus and Arena Bar and Nightclub
Las Vegas, NV
04.2014 - 02.2020
- Served food from kitchen, full bar and operations.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following recipes.
- Responsible for first point of contact for all patrons.
- Resolved customer inquiries and complaints promptly, maintaining positive dining experiences.
- Trained new team members on bar and waitstaff procedures, fostering consistent service standards.
- Maintained cleanliness and organization of dining areas, adhering to health and safety regulations.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Server
BOA Steakhouse
Las Vegas, NV
10.2008 - 03.2014
- Managed daily administration and operations of beverage department.
- Ensured compliance with health code and sanitation standards.
- Created new cocktails based on drink preparation and upselling techniques.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Certificate of Completion -
Culinary Arts Program
Brooklyn, NYCertificate of Completion - Interior Design
Alpha Studios LLC
New York01-2022
Certificate - Peer
Housing Works REady For Work Program
Brooklyn, NYCertificate - Health Informatics
Health And Literacy
Brooklyn, NYSkills
- Service Delivery Management
- High-Volume Dining
- Point of Sale (POS) System Operations
- Training and Onboarding
- Health Code Compliance
- Proficient in Mixology
- Active learning
- Self-awareness
- Empathy development
- Life skills development
- Peer support
- Crisis support
- Recovery support services
- Peer counseling
Accomplishments
- Achieved [Result] through effectively helping with [Task].
- Resolved product issue through consumer testing.
- Supervised team of [Number] staff members.
Interests
Timeline
Peer Mentor
Housing Works
02.2024 - 02.2026
Server
Flex Bar Nightclub
09.2021 - 01.2024
Waiter/Bartender
Circus and Arena Bar and Nightclub
04.2014 - 02.2020
Server
BOA Steakhouse
10.2008 - 03.2014
Certificate of Completion - Interior Design
Alpha Studios LLC
Certificate of Completion -
Culinary Arts Program
Certificate - Peer
Housing Works REady For Work Program
Certificate - Health Informatics
Health And Literacy