Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mansi Patel

Chester,Virginia

Summary

Results-oriented individual with a multifaceted skill set, dedicated to consistently delivering high-quality performance aligned with company standards. Committed to fostering open communication channels with both staff members and superiors, actively contributing to increased collaboration and the elimination of operational gaps. Possesses a positive attitude and a demonstrated ability to adapt effectively to various situations. Known for strong attention to detail and excellent telephone and email etiquette.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Service Assurance Associate

CoStar Group
01.2022 - 06.2022
  • Conducted comprehensive Service Score Surveys, both domestically and internationally, through outbound phone interactions with clients, averaging 100+ calls per day.
  • Demonstrated professionalism and exceptional customer service during all outbound calls utilizing effective questioning, listening, and probing techniques.
  • Collaborated with internal departments to address customer concerns and followed up with clients to ensure satisfactory resolution.

Front Desk Supervisor

Residence Inn Marriott
01.2021 - 12.2021
  • Welcomed guests at the front desk and engaged in friendly conversations while efficiently conducting the check-in process.
  • Answered incoming calls and worked with hotel staff and management to address requests and resolve issues in a timely manner.
  • Responded to inquiries and room requests made through various channels, including online, phone, walk-ins, and email. Maintained organized records of important files and provided regular updates on occupancy and revenues to supervisor.

Freelance Digital Marketer

Planet Elite Academy
01.2020 - 03.2020
  • Produced engaging social media content to boost customer engagement and drive traffic to the website funnel for lead generation.
  • Diligently monitored and analyzed the outcomes of online marketing initiatives, specifically specializing in the strategic development and execution of targeted Facebook ad campaigns.
  • Implemented A/B testing on diverse campaigns and ad sets, optimizing performance to ensure maximum return on investment (ROI).

Crew Member

Chipotle Restaurant
05.2018 - 12.2018
  • Provided excellent customer service as a front-line crew member in a fast-paced environment, consistently meeting customers' expectations and delivering their orders with efficiency.
  • Conducted precise food preparation to ensure freshness and customer satisfaction, while collaborating with team members to streamline and optimize order fulfillment.
  • Monitored inventory levels, ensuring that adequate supplies were available for daily food preparation while avoiding waste, and maintaining accurate records of inventory needs for the upcoming week.

Education

Bachelor of Science - Marketing

Virginia Commonwealth University
Richmond, VA
05.2021

Skills

  • Problem-Solving Capabilities
  • Organizational Skills
  • Active Listening
  • Customer Service
  • Marketing and Sales
  • Adaptability and Flexibility

Certification

  • Certified Appointment Setter: May 2023 - July 2023

Timeline

Service Assurance Associate

CoStar Group
01.2022 - 06.2022

Front Desk Supervisor

Residence Inn Marriott
01.2021 - 12.2021

Freelance Digital Marketer

Planet Elite Academy
01.2020 - 03.2020

Crew Member

Chipotle Restaurant
05.2018 - 12.2018

Bachelor of Science - Marketing

Virginia Commonwealth University

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Mansi Patel