Summary
Overview
Work History
Education
Skills
Certifications Leadership
Project Highlights
Timeline
Generic

Mansi Dogra

Fremont,CA

Summary

Implementation and Support Engineer with expertise in delivering technical solutions in healthcare and e-commerce. Proven ability to translate complex workflows into actionable solutions while ensuring successful product launches through cross-functional collaboration. Proficient in API integrations, data analysis, and troubleshooting within production environments, contributing to enhanced system reliability and reduced downtime. Strong communication and problem-solving skills, with a solid understanding of ITIL processes.

Overview

4
4
years of professional experience

Work History

Production Support Engineer

Collective Health
San Francisco, California
05.2024 - Current
  • Developed multiple React tools to streamline workflows for Claims, Member Portal, and Sales teams, improving data access and operational efficiency.
  • Engineered backend features in Ingenuity (Java, Spring Boot, Hibernate) for claim categorization, queue assignment, and processing logic in a microservices architecture.
  • Collaborated with Claims Operations and Eligibility Ops to design dashboards, automate workflows, and enhance queue processing, reducing manual intervention.
  • Worked closely with the Member Experience team to resolve a high volume of tickets, improve UI functionality, and ensure a seamless user experience for members.
  • Built and integrated GraphQL and REST APIs for real-time claims data retrieval, configuration management, and internal tooling.
  • Leveraged AI-powered developer tools (GitHub Copilot, Cursor) to accelerate code generation, reduce development time, and improve solution accuracy.
  • Partnered with Product, QA, and Ops to investigate production issues, deploy fixes, and document reusable solutions for faster resolution.
  • Executed impact analysis and data validation using PostgreSQL, ensuring accuracy, compliance, and adherence to healthcare data standards.
  • Troubleshot production issues in health technology systems to ensure operational efficiency.
  • Monitored system alerts and escalated critical incidents to appropriate teams promptly.

Java Full-Stack Developer

eBay
San Jose, California
08.2022 - 05.2024
  • Participated in Agile methodology for application development, analysis, design, and coding.
  • Engineered and deployed web-based applications utilizing Core Java and Spring Boot, creating robust RESTful services that streamlined internal processes and improved system functionality.
  • Developed and maintained RESTful APIs using Spring Boot to enhance internal tools such as Opstools, enabling tax prediction threshold calculations for items sold, and improving decision-making.
  • Designed and implemented front-end features with React, HTML, CSS, JavaScript, Ajax, and tag libraries to improve user experience.
  • Created, queried, and optimized MySQL databases for efficient data management and reporting.
  • Used Git for version control, ensuring high code quality, and smooth team collaboration.
  • Configured Jenkins for CI/CD across Dev, QA, and UAT environments, improving deployment speed and quality.

Java Full-Stack Developer

DXC Technology
05.2022 - 08.2022
  • Developed and deployed a scalable, multi-user web application using Java, Spring Boot, Hibernate, and React to enhance user experience and system performance.
  • Designed and implemented REST APIs for seamless communication between client-side and server-side systems.
  • Leveraged Node.js to create efficient server-side applications, improving response times, and scalability.
  • Managed and optimized PostgreSQL and MongoDB databases for performance and reliability.
  • Deployed microservices using Docker and AWS EC2 via the AWS Admin Console.
  • Applied CI/CD practices with Jenkins and Docker to streamline deployments and minimize downtime.
  • Optimized application performance through debugging and profiling techniques.

IT Support Engineer

Elfin Support (Robinhood)
03.2021 - 05.2022
  • Provided technical support for client-facing applications, ensuring quick resolution of software and network issues.
  • Used Atlassian tools to track and document client issues, escalating where necessary.
  • Collaborated with teams to implement system upgrades and enhancements.
  • Managed user accounts and access permissions in company systems.
  • Performed troubleshooting to diagnose and resolve complex technical problems.
  • Provided technical support to end-users on a variety of computer software and hardware issues.
  • Created technical documentation for internal use by IT staff members.

Education

B.S. - Computer Science

California State University, Chico
Chico, CA
12.2021

GED - High School

Los Osos High
Rancho Cucamonga, CA
05.2016

Skills

  • Java
  • Spring Boot
  • React
  • GraphQL
  • Nodejs
  • PostgreSQL
  • MySQL
  • MongoDB
  • Rest APIs
  • aws
  • Docker
  • Jenkins
  • Git
  • JIRA
  • Confluence
  • Client onboarding support
  • Requirement gathering
  • Configuration
  • Data mapping
  • Workflow design
  • UAT coordination
  • Claims processing tools
  • Data compliance
  • HIPAA-aware development
  • Internal tooling for provider/member data
  • Cross-functional collaboration
  • Stakeholder communication
  • Problem solving
  • Documentation
  • Training and knowledge transfer

Certifications Leadership

  • Treasurer, Indian Student Association, CSU Chico, 2019
  • Familiarity with HIPAA and healthcare compliance best practices, Not Provided, Not Provided

Project Highlights

Coder Connections, Built a platform for developers to connect and share projects, deployed using Jenkins and Google Cloud Platform.

Data Annotation for ML Models, Annotated and validated large datasets for machine learning models in Python, ensuring accuracy for healthcare-related text and images.

Timeline

Production Support Engineer

Collective Health
05.2024 - Current

Java Full-Stack Developer

eBay
08.2022 - 05.2024

Java Full-Stack Developer

DXC Technology
05.2022 - 08.2022

IT Support Engineer

Elfin Support (Robinhood)
03.2021 - 05.2022

B.S. - Computer Science

California State University, Chico

GED - High School

Los Osos High

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Mansi Dogra