Mansi Gupta
Florence,AL
Summary
Enthusiastic individual background in Project Management and Research with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to bring above average user skills in information technology and social media.
Overview
4
4
years of professional experience
Work History
Cashier & Lead Server
Chic-Fil-A
Florence, AL
03.2023 - Current
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Built and maintained productive relationships with employees.
- Learned roles of other departments to provide coverage and keep store operational.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Stayed informed about daily specials, new menu items, promotions.
F&B Associate
Oberoi Hotels & Resorts
Gurugram, Haryana
12.2022 - 04.2024
- Coordinated with the management team to organize and execute special events and bookings.
- Managed inventory and restocked food and beverage supplies as needed.
- Compiled daily sales reports and provided insights on customer preferences and sales patterns.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Cashier & Server
Moes Southwestern Grill
Florence, AL
09.2023 - 02.2024
- Maintained current knowledge of store promotions to highlight sales to customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Greeted customers and answered any questions they had about the store's products and services.
- Learned roles of other departments to provide coverage and keep store operational.
Intern
Radisson Blu Hotels & Resorts
Gurugram, Haryana
08.2020 - 12.2020
- Collaborated with other departments on special projects related to improving guest experience.
- Provided customer service to guests by responding to inquiries regarding services offered at the hotel.
- Tracked inventory levels of supplies needed for daily operations of the hotel.
- Ensured that all areas of the hotel were clean and well-maintained according to standards set by management.
- Assisted in coordinating events held at the hotel, such as conferences or weddings.
- Assisted in the development of marketing materials, such as brochures, flyers, and promotional items.
Education
MBA - Project Management
University of North Alabama
Florence, AL12-2024
MBA - General MBA
Chandigarh University
India05-2023
Bachelor of Science - Hotel And Hospitality Management
Chandigarh University
India06-2022
Skills
Cross-Cultural Exposure
Team Management Expertise
Adaptable Learner
Collaboration
Initiative
Interpersonal and Social Skills
Problem-Solving
Operations Support
Strategic planning and analysis
Multitasking and Organization
Microsoft Office Suite
Detail-Oriented Approach
Workplace Professionalism
Active Listening
Prioritization Skills
Languages
English
Full Professional
Hindi
Native/ Bilingual
French
Limited
Korean
Elementary
References
References available upon request.
Timeline
Cashier & Server
Moes Southwestern Grill
09.2023 - 02.2024
Cashier & Lead Server
Chic-Fil-A
03.2023 - Current
F&B Associate
Oberoi Hotels & Resorts
12.2022 - 04.2024
Intern
Radisson Blu Hotels & Resorts
08.2020 - 12.2020
MBA - Project Management
University of North Alabama
MBA - General MBA
Chandigarh University
Bachelor of Science - Hotel And Hospitality Management
Chandigarh University
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