Summary
Overview
Work History
Skills
Work Availability
Quote
Timeline
Affiliations
Certification
References
Work Preference
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Mansour Shaw

Raleigh,NC

Summary

An experienced System Engineer/Administrator with expertise in managing complex environments such as Azure Cloud, Active Directory , Entra ID , VMware , DNS .
Proven leadership abilities, adept at adapting to changing technologies and environments. Committed to delivering outstanding solutions that enhance efficiency, security, and performance. Strong client analysis skills with a focus on understanding and meeting their technical needs.

Overview

20
20
years of professional experience
7
7
Certificate

Work History

Sr. System Administrator

First Citizens Bank
02.2024
  • Working on a corporate security infrastructure design and implementation of hardware section for Milestone Project
  • Selecting and sizing the hardware (storage capacity planning) specifications for servers through a vendors recommended calculation design software
  • Taking into consideration of high end disk like SSD for read and write operations for recording servers (HCI, UCS, Dell VxRail)
  • Installed VMS XProtect management and components on the management server Windows 2019 as POC to calibrate the security video recordings and intrusion
  • Installing and deploying and configuring windows 2019/2016/2012
  • Administering SQL 2016 instances and SSMS (SQL studio management services) instances to generate database for VMS XProtect software
  • Monitoring servers and network issues through SolarWinds
  • Managing user’s authentication and SSO through Active Directory and Okta
  • Implementing CyberArk and PAM for secure environment
  • Working and resolving vulnerabilities using tools like Brinqa and Qualys
  • Working with Network team for the DR (disastrous recovery) Swing testing
  • Working with change management team for applying changes
  • Using Service-Now tool to create incidents and assign to the proper groups
  • Worked on a SLD (software life cycle deployment) for POC
  • Deploying and managing virtualization environment and VMware vSphere 7.0.1
  • Deployed VM’s and VDI’s and Citrix XenApps and Gateway
  • Maintained AD and Entra ID hybrid environment.

Sr. System Engineer / Azure/Microsoft O365 Administrator

Overlake Medical Centre
01.2023 - 12.2023
  • Implemented and managed Active Directory services and Azure AD hybrid infrastructure for the users
  • Configured and maintained user accounts, permission, licenses and security groups in the O365 platform
  • Implemented and installed, maintained ADFS environment and SSO integration, enabling seamless SSO functionality for users
  • Managed and troubleshoot issues related certificates for ADFS authentication and encryption and managed federation trust relationship
  • Implemented security best practices and policies, including role-based access control (RBAC) and managing role assignments
  • Designed and developed and implemented RBAC control solutions, configured RBAC and tools
  • Troubleshooted access control issues and provided technical support to users on RBAC solutions
  • Monitored system performance, troubleshooted issues, and ensured high availability
  • Collaborated with cross-functional teams to design and deploy custom workflows
  • Implemented automated process to streamline administrative tasks, resulting in increased efficiency, like Power Shell
  • Managed user accounts, permission, group policies and securing setting within Active Directory Services
  • Resolved issues related to outlook profile and public folders/shared mailboxes, calendars issues after migrating on premise exchange to cloud
  • Worked with Azure Active Directory (Entra ID) and familiarized with its management and configuration for user Identity and Access Management like Conditional Access, roles and responsibilities
  • Successful Migration OnPerm to Cloud in tenant-to-tenant migration
  • (ADS to Entra ID)
  • Customized and administered SharePoint services for users in cloud
  • Resolved issues like pertaining to user accounts, passwords, locked accounts
  • Created ADS accounts for new hires and mailboxes and sync to AAD in cloud and O365
  • Implemented AAD services for authentication and conditional access, roles and permission and MFA for users
  • With having strong grasp of Exchange Online, utilizing its features for email communication
  • Managing mailboxes and configuring various settings for organization-wide email operations
  • Resolved issues like duplication mailboxes and creation of remote mailboxes and permission issues that emerge during migration process from Exchange OnPrem to online
  • Helped clients with their outlook profile and OWA issues after migrating exchange online
  • Familiarized with establishing synchronization and integration between on-premises Exchange servers and Exchange Online, ensuring a seamless coexistence and data flow between the two environments for troubleshooting
  • Managed and supported VMware Horizon View (7.13) virtual desktop (20H2, 20H22) infrastructure and Servers 2k16, 2k19
  • Configured and maintained virtual desktop pools, ensuring their availability and performance
  • Created test environments for upgrading clients OS and POC
  • Installed and Administered SQL Servers and backups and troubleshooted performance issue
  • Installed and administered IIS Web Servers and deployed websites and SSL certificates
  • Implemented and installed, maintained ADFS environment and SSO integration, enabling seamless SSO functionality for users
  • Created a report for performance issues and performed various test analogies like CPU, Memory Network and storage
  • Trained Tier I Helpdesk support for O365 related queries/tickets.

Sr. System Administrator/Engineer

Austin Taxes |Frog Design-Capgemini
06.2021 - 11.2022
  • Assisted with Management and Administration of Office 365 for global team of 2000 + employees
  • Maintained and migration of ADS and AAD accounts in hybrid environment in tenant-to-tenant migration
  • Administered SharePoint Services from ONPrem to O365
  • Created new users accounts and helped new employee login
  • Troubleshooted user errors and other issues
  • Trained new employees to use SharePoint
  • Created accounts, security groups, group policies and mailboxes in a hybrid environment for new hires
  • Managed Federation services like ADFS SSO and established federation trust relationship with external partners for identity
  • Created and managed claims using ADFS, helped to control access to resources based on user attributes
  • Administered and maintained SharePoint file permission and sites for users
  • Conducted user training to enhance utilization and adoption of O365 features
  • Worked with AD Manager Plus tool to enhance ADS services for users in a hybrid environment
  • Used third party software Ping Castle for Auditing and security compliance ADS on premises
  • Worked with Exchange online in a hybrid environment, utilizing features for email communications
  • Managing mailboxes and configuring various permissions for organization-wide email flow in hybrid environment, like Exchange on Premises and Exchange online, O365
  • Managed Virtualization, VMware vSphere 7.0.3, Nutanix platform, VM’s and VDI Horizon 7.13 ver
  • Created RDSH Farms and configure UAG access for external users
  • Deployed and maintained Azure virtual machines and virtual networks in Azure
  • Performing regular performance monitoring health checks and optimization for VM’s
  • Spanned Instant clones and Linked clones, Templates for 2000 users
  • Installed and upgraded vSphere VMware from 6.7 to 7.x
  • Installed and Upgraded patches and Firmware to Esxi hosts
  • Windows Servers 2008/2k12/2k16/2k22, Microsoft Applications
  • Day to Day hands on AAD and its portal site, management and configuration for user IAM
  • Successfully implemented and managed robust backup and recovery solutions using Veeam Backup and Replication
  • Dell Integrated system Hyper converged Integrated Stack environment.

VMware vSphere/Windows Server Administrator

Cato Research
07.2020 - 05.2021
  • Implemented and maintained Active Directory services and DNS Integration
  • Maintained multi-domain and trust relationship in a single forest environment
  • Installed and upgraded domain controllers and AD backups
  • Installed and configured ADFS on windows 2016 server
  • Enabled seamless SSO functionality for users with ADFS
  • Managed certificates for ADFS servers
  • Administered SharePoint services and backups
  • Worked on RBAC for users on access and permission in regard to SharePoint
  • Maintained company’s SharePoint network monitoring the central server’s bandwidth to ensure employees can access the resource
  • Created Security and Threat protection deployments like MFA and Monitoring for potential threats with ADFS deployments
  • Resolved inter-site and intra-site replication issues and Sysvol issues
  • Provided expert technical support to clients, addressing their inquiries and troubleshooting issues outlook, exchange online
  • Maintained ADS and AAD in hybrid environment and O365
  • Deployed windows 2016 and 2019 servers as DC’s for upgrading Active Directory on Premises
  • Deployed Server core windows 2019 and 2016 for remote locations
  • Resolved DNS Issues on ESXi and pointed them to Correct Primary DNS as per the site-specific DC Locator
  • Worked on troubleshooting issues on Windows OS performances like diving into event logs and Windows performance monitoring tools counters like (CPU’s, Memory, Disk Activities read and write)
  • Maintain and supported VMware vSphere 6.7ver Environment on Windows and Linux guest OS
  • Applied patches to all windows server 2012/2012/2016 VM’s
  • Helped clients with their Outlook 2016 profile and public folders permission in a hybrid environment
  • Resolved issues related to permission and groups/shared mailboxes after migrating from On-Prem to Office 365
  • VMware vSphere Specialist/System Administrator.

Team Lead/ Infrastructure Administrator

FHLB
04.2015 - 12.2016
  • Led a team of technical professionals, fostering collaboration and ensuring successful project delivery
  • Consolidated and followed decommissioning process for 500 W2K3 Servers
  • Administering Exchange 2010 and DAG clustering, node majority at Primary site and at DR site
  • Assuring reseeding/replication of database copies to the DAG node in place of maintenance site
  • Applied Microsoft Security patches and packages using SCCM 2012R2
  • Troubleshooting client side and non-compliant/unknown issues
  • Installing g Windows 2012R2 and 2008R2 64/32bits VM’s for VMware vSphere 4.1/5.5 environments and in process of migrating VCenter to 6.0 and configuring DRS and VMotion
  • Working with a GPO’s and Active Directory services looking into AD accounts and groups
  • Created OUs, Users, Computers accounts and groups using PowerShell scripts
  • Linking GPO to OU’s, creating additional DC’s and replicas, squeezing FISMO roles between DC’s and restoring toasted DC’s and OU’s
  • Build/In-place upgrade to 2008R2 and 2012R2 servers VM’s and physical servers (HP 380 Gen8 & 9)
  • Configured ILO’s (IP’s) and Raid 10 configuration to HP 380 Gen 8&9 rack servers
  • Working with Change Management/Service Now for changes and incidents
  • On move to Migrating On prem exchange to O365 cloud.

Team Lead/Windows Server Administrator

IBM
03.2012 - 03.2015
  • Supporting and configuring Esxi host and guest OS using vSphere 5.1 for testing environment for core images and reference images before pushing it to production
  • Linked GPO to OU’s, domains and sites
  • Resolve the majority of complex configuration problems by troubleshooting and simulation
  • Doing Quality analysis testing for a complete image build
  • Keeping track on Hardware inventories and process of decommissioning and shipping
  • Resolving any issues on activities of Windows 2008/2003 and Active directory, DNS, DHCP.AD accounts, Permission.

Project Coordinator

TD Bank
07.2008 - 12.2011
  • Coordinated the successful implementation of various IT projects, ensuring adherence to timelines and budgets
  • Collaborated with cross-functional teams to define project scope, objectives, and deliverables
  • Managed project documentation, including project plans, progress reports, and risk assessments
  • Provided Project summary status reports to Management team and ensured project remain.

System Architect/Administration Support

MOH
01.2005 - 05.2008
  • Took a lead role in resolving issues on server performance and capacity planning for long term care clients.
  • Optimized system performance by implementing innovative architectural solutions and strategies.
  • Developed comprehensive disaster recovery plans that ensured minimal disruption to business operations in the event of unplanned system outages.
  • Ensured seamless migration from legacy systems to modern platforms with minimal disruptions to daily operations.
  • Provided technical leadership to team members during system design.
  • Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.

Technical Support/Network Analyst

CIBC
06.2004 - 12.2004
  • Resolved connectivity issues for end-users through troubleshooting and implementing solutions.
  • Coordinated with vendors for hardware maintenance and upgrades, negotiating favorable terms to meet budgetary constraints while maintaining system reliability.
  • Reduced downtime by proactively monitoring system health and addressing potential issues.
  • Diagnosed system hardware and software problems using advanced root-cause analysis.
  • Upgraded network software and hardware for optimized performance.

Technical Support, Mid-Range Operations

IBM Canada
09.2001 - 04.2004
  • Increased server efficiency by optimizing Windows Server configurations and implementing timely updates.
  • Streamlined Windows Server installations by creating customized deployment templates and automation scripts.
  • Collaborated with IT team to design and deploy scalable server infrastructures for expanding business needs.
  • Upgraded outdated hardware components in a phased manner, reducing risk while maximizing return on investment.
  • Delivered outstanding end-user support by quickly resolving escalated Windows Server-related issues.
  • Optimized resource utilization by analyzing system usage patterns and adjusting hardware allocations accordingly.
  • Tested software remotely and onsite for server sets to maintain operational readiness.
  • Performed software installations and upgrades to Windows operating systems.

Skills

  • Active Directory Management
  • Windows administration
  • Virtualization
  • Office 365 administration
  • Capacity Planning
  • Disaster Recovery Planning
  • System monitoring
  • Change Management
  • Firewalls
  • Identity and Access Management
  • Exchange Online administration
  • Azure Active Directory
  • Hybrid configuration management
  • Security and Compliance management
  • Windows Server Administration
  • DNS Configuration
  • Group Policy Administration
  • High Availability Configuration
  • VMware ESXi Configuration
  • VMware Horizon View Deployment
  • VMware App Volumes
  • VMware vSphere Administration
  • Vulnerability Assessment
  • IT Incident Management
  • Software Patch Management
  • Microsoft Exchange Administration
  • Microsoft Outlook
  • Microsoft Azure expertise
  • ITIL Framework

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Judge a man by his questions rather than his answers.
Voltaire

Timeline

Sr. System Administrator

First Citizens Bank
02.2024

Sr. System Engineer / Azure/Microsoft O365 Administrator

Overlake Medical Centre
01.2023 - 12.2023

Sr. System Administrator/Engineer

Austin Taxes |Frog Design-Capgemini
06.2021 - 11.2022

VMware vSphere/Windows Server Administrator

Cato Research
07.2020 - 05.2021

Team Lead/ Infrastructure Administrator

FHLB
04.2015 - 12.2016

Team Lead/Windows Server Administrator

IBM
03.2012 - 03.2015

Project Coordinator

TD Bank
07.2008 - 12.2011

System Architect/Administration Support

MOH
01.2005 - 05.2008

Technical Support/Network Analyst

CIBC
06.2004 - 12.2004

Technical Support, Mid-Range Operations

IBM Canada
09.2001 - 04.2004

Affiliations

  • Institiute of Electric and Electronics Engineer

Certification

Refer to www.linkedin.com/in/mansourshaw.

References

Available upon request.

Work Preference

Work Type

Contract WorkFull Time

Work Location

HybridRemote

Important To Me

Work-life balanceCompany CultureHealthcare benefitsWork from home optionPaid time offPaid sick leave

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Mansour Shaw