Mansour Abdelrahman
Leesburg,VA
Summary
Results-oriented business intelligence professional with 5+ years of experience in analytical operations, processes, and methodologies. Proven ability to identify and implement process improvements that deliver quantifiable results. Skilled in utilizing data-driven methodologies to analyze complex issues, develop solutions, and achieve business goals. Demonstrated success in leading and managing cross-functional teams to deliver multiple data-driven projects on time and within budget.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure a Data Center Technician role. Ready to help team achieve company goals.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance
Overview
13
13
years of professional experience
1
1
Certification
Work History
SOC Supervisor
Allied Universal
09.2017 - Current
- Supervise a team of 10 professional security officers running the SOC 24/7 basis
- Make sure officers follow policies and procedures when responding to alarms and emergencies
- Oversees and surpasses shift continuity during call offs and emergencies and provides effective company mandatory improved training and screening as necessary
- Guarantees exceptional delivery and quality of service, contract compliance and operational KPIs are met and updated throughout daily operations and shift compliances
- Perform other operations related functions (e.g., payroll, review and maintain incident reports, issue uniforms, coordinate fleet vehicles, assist in preparation of security surveys and post orders)
- Make recommendations for positive and negative personnel actions
- Respond to client requests
Marketing and Sales Assistant Manager / IT Support
HALALUSA / IHSAN FARMS
06.2016 - 09.2017
- Managed 15 employees across full company production lines
- Provided flexibility in all tasks and duties simultaneously, while working under pressure: including sales and marketing management, and delivery of IT support
- Developed marketing strategies covering multiple states, scheduled transportation and planned daily production operations based on historical data and anticipated demand
- Dispersed customer invoices and assisted accounts receivable department with payment collection
- Contributed to start of a new production plant in Princess Anne, Maryland
- Played key role in setting up office network and implementing processes for HR
- Contributed in reaching 90% of the targeted daily production capacity within 3 months from start date
- Contributed in reaching 100% of selling whole day produce within 7 months from start date
Consultant
EMC CORPORATION
05.2012 - 02.2016
- Successfully participated/led and completed Data Center Migration for Coatings Manufacturer and Aerospace Industry client, in addition to multiple Data Center Consolidation Projects
- Successfully contributed in creating a Storage Service Catalog
- Work with customers to discover and analyze customers' business and technical problems and strategically designing solutions to resolve business and technical challenges
- Capture and share best-practice knowledge in the filed
- Serve as a technical liaison between customers, service engineering teams and operational support
- Conducts and/or coordinates internal solution governance reviews
- Produce detailed reports to match customer requirements, including a reference data models for the customer-specific configuration, allowing for the effective and timely decision making
- Support operations and management of an enterprise level projects
- Participate when needed in project meetings for data collection
- Participation in maintenance windows and on-call rotation is required
- Developed and maintained project CMDB to track progression and performances
- Participated in data collection, normalization and creating analysis reports
- Created and distributed business reports weekly and as needed
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Enhanced communication among team members to foster collaborative and supportive work environment.
Education
Bachelor of Science - Business Administration / IT Management, Finance
California State University East Bay
Hayward, CA12.2010
Skills
- Adaptability
- Problem-solving aptitude
- Professionalism
- Multitasking
- Hardware diagnostics
- Maintenance and repairs
- Asset management
- ITIL framework
Qualifications Summary
Results-oriented business intelligence professional with 5+ years of experience in analytical operations, processes, and methodologies. Proven ability to identify and implement process improvements that deliver quantifiable results. Skilled in utilizing data-driven methodologies to analyze complex issues, develop solutions, and achieve business goals. Demonstrated success in leading and managing cross-functional teams to deliver multiple data-driven projects on time and within budget.
Coretechnologies
Windows, Mac O/S, Microsoft Office (Word, Excel, PowerPoint, Access, Outlook, Project and Visio), SharePoint, Adobe Acrobat, Adobe Photoshop, C-CURE, BioStar, ProxyClick, Risk360 Incident Command, Zendesk
Areasofstrengthandexpertise
- Team Management
- Quality Assurance & Control
- Process Implementation
- Data Analysis
- Relationship Building
Personal Information
Willing To Relocate: True
Certification
- ITIL V3 Foundations
- CompTIA A+
- OSHA Certified
- CPR/AED Certification
- First Aid Certification
Languages
Arabic
Full Professional
Timeline
SOC Supervisor
Allied Universal
09.2017 - Current
Marketing and Sales Assistant Manager / IT Support
HALALUSA / IHSAN FARMS
06.2016 - 09.2017
Consultant
EMC CORPORATION
05.2012 - 02.2016
- ITIL V3 Foundations
- CompTIA A+
- OSHA Certified
- CPR/AED Certification
- First Aid Certification
Bachelor of Science - Business Administration / IT Management, Finance
California State University East Bay
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