Mansour Yosoufzai
Sacramento,CA
Summary
Efficient and precise with commitment to finishing jobs quickly and accurately. Proven to work closely with coworkers for effective data management. Skilled in document digitization, office modernization and data organization for enhanced productivity.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Data Entry Officer
USA Embassy
11.2020 - 08.2021
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Sorted documents and maintained organized filing process.
- Developed data entry policies and procedures in compliance with company standards.
- Entered data into various computer systems accurately using Microsoft Office Suite.
Franchise Supervisor
Etisalat
03.2016 - 08.2019
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Coordinated business paperwork such as contracts, employee files and tax submissions with good organizational skills.
- Cultivated strong relationships with customers via in-store connections and strong social media presence.
- Calculated and submitted on-time and accurate royalty payments to corporate office to maintain franchise in good standing.
- Handled team, customer and operations issues with calm, knowledgeable strategies to keep business on-track against targets.
Sales Agent
Etisalat
04.2013 - 09.2014
- Increased sales and customer satisfaction through personalized servicing.
- Assisted call-in customers with questions and orders.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Handled administrative aspects of sales by completing customer contracts and warranties and accepting and processing payments.
Customer Care Agent
Etisalat
01.2011 - 10.2013
- Assisted call-in customers with questions and orders.
- Navigated multiple computer systems and applications to find information.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Logged call information and solutions provided into internal database.
- Communicated with clients regarding account services, statements, and balances.
- Maintained and managed customer files and databases.
Data Entry Operator
Etisalat
02.2009 - 02.2011
- Completed data entry tasks with accuracy and efficiency.
- Maintained files, records and chronologies of entry activities.
- Scanned documents and saved in database to keep records of essential organizational information.
- Corrected data entry errors to prevent duplication or data degradation.
- Produced monthly reports with advanced Excel spreadsheet functions.
- Sent completed entries for evaluation and final approval.
- Searched, extracted and interpreted information to determine correct input procedure.
Education
High School Diploma -
New Darkhshah High School
Karachi - Pakistan 12.2010
Skills
- Accounts Payable and Accounts Receivable
- Database Optimization
- Data Recording Accuracy
- Insurance Processing
- Circular Saws
- Payroll Preparation
- Coordinate Supplies
- Trained in Salesforce
- Order and Refund Processing
- Sales and Upselling
Certification
- Diploma in information Technology, Parmaghtak Institude - 1 year
Languages
English
Full Professional
Persian
Native or Bilingual
Urdu
Full Professional
Pashto
Full Professional
Timeline
Data Entry Officer
USA Embassy
11.2020 - 08.2021
Franchise Supervisor
Etisalat
03.2016 - 08.2019
Sales Agent
Etisalat
04.2013 - 09.2014
Customer Care Agent
Etisalat
01.2011 - 10.2013
Data Entry Operator
Etisalat
02.2009 - 02.2011
High School Diploma -
New Darkhshah High School
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