Mantas Morkunas

Coordinated with the Project Manager in reviewing timelines and deliverables.
Conducted security audits and system modifications along with the development team.
Liaised with the project management and 3rd line teams for project completion
Created/ improved processes within organization
Conducted training for Engineers across the globe
Researching and implementing new solutions that improved processes and workflows

• Ensured smooth functioning of all technical operations, identified project requirements, and developed design structure.
• Coordinated with the Project Manager in reviewing timelines and deliverables.
• Conducted security audits and system modifications along with the development team.
• Liaison with the engineering team for project completion
• Reviewed ongoing operations and rectified any issues
• Scheduled training sessions for new employees and the technical staff
• Checked and updated systems and software on a regular basis
• Conducted periodic security checks/audits

• Tier 1 and 2
• Proficient in diagnosing, troubleshooting and resolving a range of software, hardware and connectivity issues
• Excel in asking probing questions and researching, analyzing and rectifying issues
• Set up and configured devices, tablets, Ipads, mobile phones (Apple/Android) to company standards
• Updated and monitored company devices, ensuring patches, virus scans, and logs were current.
• Created Active Directory users in Windows Server 2012RS environment
• Utilized Zendesk/Salesforce ticketing system, monitored these until resolution
• Set up and provided troubleshooting for video conference calls using Zoom, GoToMeeting, Adobe Connect
• Created and maintained company website chat and support using Live Person and Amazon Live Expert
• Experienced with troubleshooting UPS Ground/Worldship, Endicia and Fedex software
• Resolved ongoing issues remotely using various applications (Log Me In, Meraki, Team-Viewer, Softi MDM).
• Created and maintained tested imaging software AOMEI, acronis
• Provided user training and software troubleshooting for MS Office 365 package of applications
• Implemented and supported applications Asset Panda and DocuSign, both used for inventory control and PDQ
• Installed and provided support for VOIP system ShoreTel
• Tested new software acquired for the company, opening tickets with vendors for any encountered issues
• Completed initial setup of workstations and access points
• Created and troubleshot VPN users - on site and remotely
• Created video manuals and training course materials for Litmos, Camtasia Studio and Screenpresso
• Set up and provided basic support for Virtual Reality hardware and applications HTC Vive and MSI Backpack
• Initiated the setup and troubleshooting of Motorola warehouse scanners
• Used Form Assembly to create survey and forms utilized throughout the company regularly
• Responsible for creating and troubleshooting email boxes and distribution groups on Exchange Server

• Contributed to a 12% quarterly sales increase by communicating product benefits to consumers
• Resolved complaints on first call to enhance customer satisfaction and minimize issue escalation
• Delivered timely customer service and support to associates regarding product inquiries and order status
• Excelled in delivering customer service in a fast-paced retail environment.
• Demonstrated a talent for communicating effectively with customers from diverse backgrounds.
• Highly proficient knowledge of company product offerings
• Accessed electronic and paper cataloging systems to look up product information and availability