Manuel Adams
Wilmer
Summary
I am a work oriented in sales driven person that wants to meet and exceed goals to drive any team. To grow and develop to meet and exceed expectations. I believe that in order to be successful you have to do the job that you I want to get
That you should always be prepared to go above and beyond. What your position calls for.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Service Manager
Pepboys Parts And Auto
Saraland
08.2022 - Current
- Managed daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored staff on best practices in customer service and auto parts knowledge.
- Oversaw inventory management and restocking of automotive parts and accessories.
- Created and managed budgets for travel, training, and team-building activities.
- Analyzed business performance data and forecasted business results for upper management.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Recruited and trained new employees to meet job requirements.
Service Manager
Pepboys Parts And Auto
Mobile
04.2019 - 08.2022
- Managed daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored staff on best practices in customer service and auto parts knowledge.
- Oversaw inventory management and restocking of automotive parts and accessories.
- Resolved customer complaints with effective solutions to enhance overall experience.
- Coordinated with suppliers to maintain optimal stock levels of automotive products.
- Implemented standard operating procedures for improved workflow and team collaboration.
- Monitored service metrics to identify areas for process improvement within the team.
- Conducted regular staff meetings to discuss performance, goals, and service updates.
- Resolved customer complaints in a timely manner.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Motivated and supported employees to maintain low turnover.
- Hired and trained service department staff to drive performance.
- Collaborated with customers to offer solutions to service needs.
- Created written estimates and obtained customer consent to proceed.
- Created employee work schedules to keep shifts properly staffed.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Pitched in to complete various duties during peak periods or employee absences.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Analyzed business performance data and forecasted business results for upper management.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Customer Service Representative
Pepboys Parts And Auto
Modesto
10.2017 - 04.2019
- Assisted customers with product inquiries and service recommendations.
- Processed customer orders and returns efficiently and accurately.
- Handled customer complaints, providing effective solutions in a timely manner.
- Maintained knowledge of automotive parts and services to guide customers.
- Oversaw warranty counseling process to manage expense controls.
- Excelled in exceeding daily credit card application goals.
- Surpassed sales goals through implementation of successful marketing strategies.
- Mentored junior team members and managed employee relationships.
- Took special orders in person and over telephone, generating additional revenue every month.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Supported sales team members to drive growth and development.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Implemented innovative methods for streamlining the customer service process.
- Identified opportunities for upselling additional products or services based on customer needs.
- Resolved customer complaints promptly and efficiently.
Education
Danfoss Cert 1-3 - Hydraulic Knowledge And Equipment
Danfoss
Newbern, TN 08.2023 - 01.2024
Emergency Medical Technician - Emergency Medicine
Modesto Junior College
Modesto, CA 01.2017 - 08.2017
Child Growth And Development - Developmental Psychology
Modesto Junior College
Modesto, CA 01.2016 - 03.2017
Fred.c Beyer
Modesto, CASkills
- Inventory management
- Customer relationship management
- Budget creation
- Employee training
- Fleet acquisition
- Customer relation and outreach
- Store development
- Recovery of stores
- Training technicians
- Training management staff
- Training the service advisement staff
- Developmental programs
- Training on company sop and operational
Timeline
Danfoss Cert 1-3 - Hydraulic Knowledge And Equipment
Danfoss
08.2023 - 01.2024
Service Manager
Pepboys Parts And Auto
08.2022 - Current
Service Manager
Pepboys Parts And Auto
04.2019 - 08.2022
Customer Service Representative
Pepboys Parts And Auto
10.2017 - 04.2019
Emergency Medical Technician - Emergency Medicine
Modesto Junior College
01.2017 - 08.2017
Child Growth And Development - Developmental Psychology
Modesto Junior College
01.2016 - 03.2017
Fred.c Beyer