MANUEL AGUILAR
Chicago,Illinois
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
01.2001 - Current
Senior Technical Service Specialist
Parts Town
03.2020 - Current
- As a senior tech specialist i have developed the skills necessary to troubleshoot various models on many manufactures we support and learn new roles at a fast pace manner.
- Have volunteered to travel to Manufactures directly to better understand their equipment and support their brand and teach fellow techs here at Parts Town.
- Performing job responsibilities in a timely manner is one of my strongest assets.
- Understanding the role of supporting a tech or an end user comes to me natural because I was a tech on the field. I have great customer communication skills due to having experience dealing with customers in person while being field tech and now three plus years through the phone.
- My availability is open to various hours.
- I like to be a team player when it comes to helping my peers on mentoring them on certain situations that i have good knowledge on.
TechnicianTechnician IR Heating And CoolingIR Heating And Cooling
01.2016 - Current
- Experienced with three years as a, time technician in the HVAC and refrigeration Industry, my duties as a service tech demand multitasking between diagnosing, ordering parts, interacting with customers to sell the job and installing the new part for food equipment and all mechanical every day items
- My accomplishments as a tech are leaving a job with the satisfaction that the equipment is working properly and my costumer is happy and satisfied
- Providing this company with five years of experience in the food industry, my role was to guide my employees to provide customers with great fast service and the right product along with working side by side with them
- My accomplishments over the five years was leading my store crew and teaching them how to become leaders and not followers leaving them with the experience to provide great costumer service in the food industry.
Store General ManagerStore General Manager
Little Caesar, s
01.2011 - 01.2016
Education
Technician - Technology/Technician,Technology
NONE
high school diploma - undefined
High SchoolHigh School
Streamwood High School
Streamwood, IL05.2012
Skills
- Communicating and describing complex procedures to troubleshoot over the phone
- Coaching peer techs to become successful on a specific brand
- Hands on repairs on units we have here at Parts Town
- Navigating through computer programs with ease as well as learning new programs to make documentation and reports easier
- Having the patience to calmly talk an end user/tech through troubleshooting even when they are extremely irate
Accomplishments
- Working for Parts Town has provided the opportunity to become a master CFESA Tech and shortly after i have become a Senior tech.
- I have managed to accomplish developing techniques on troubleshooting multiple models from many different manufactures and creating helpful information for my peers to learn from.
Certification
- Gas CFESA Certification
- Steam CFESA Certification
- Electric CFESA Certification
I like to do Automotive and HVAC on my spare time
Becoming a Technical advisor behind the phones has not taken the ability for me to be a hands on tech currently, On my spare time i will run HVAC residential calls and also I have the capability to work on my cars and family cars as well.
Timeline
Senior Technical Service Specialist
Parts Town
03.2020 - Current
TechnicianTechnician IR Heating And CoolingIR Heating And Cooling
01.2016 - Current
Store General ManagerStore General Manager
Little Caesar, s
01.2011 - 01.2016
01.2001 - Current
Technician - Technology/Technician,Technology
NONE
high school diploma - undefined
High SchoolHigh School
Streamwood High School
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