Manuel Anguiano-Herrera
Sioux City,Iowa
Summary
Seasoned Network Administrator with a proven track record, adept in system upgrades and server management. Excelled in delivering high-quality service, resolving complex technical issues, and enhancing network security. Skilled in Active Directory and interpersonal communication, significantly improving system efficiency and user satisfaction. Customer service is the ultimate goal i strive to achieve.
Overview
5
5
years of professional experience
Work History
Network Administrator
CNOS
Dakota Dunes, SD
06.2022 - Current
- Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
- Worked independently while coordinating project work and support functions with other team members.
- Responded quickly to user requests for assistance with computer or network problems.
- Supported various operating systems and server technologies.
- Developed policies related to network security and usage procedures for end-users.
IT Manager
Vanbeek Natural Science
Orange City, IA
09.2021 - 06.2022
- Tier 2 and assistance to tier 3
- Provides on site support, phone support, and oversight of all communication and equipment needs.
- Oversee multiple projects
- Detailed Documentation on progress and Procedures
- Managed employee access, security roles and permissions.
- Uploaded, configured and managed antivirus detection software and email applications.
- implemented installation, maintenance of software/hardware for technical issues, prioritizing tickets based on related technical factors.
- Oversaw VPNs to deliver secure virtual network access to remote users.
- Trains employees on how to properly use new software and or hardware.
- Troubleshooting
- Setup new employees with key fobs, email outlook, Laptop or monitor and in some cases cell phones.
- Active Directory and Exchange admin
IT Technician
Secure IT Consulting
Sioux City, IA
12.2019 - 08.2021
- Developed and wrote documentation for products.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Notified internal and external customers of impending changes and agreed outages to prevent unexpected service disruptions.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Set up new desktop systems and configured laptops for incoming employees and loaded required software and server permissions.
- Installing network cabling and other network equipment like routers and switches
- Installing workstations and other equipment like printers
- Installing desktop operating systems and programs
- Connecting all workstations to the network and relevant servers
- Providing staff with technical support and training
- Installing servers, server operating systems and relevant server programs
- Monitoring and testing networks to ensure that they are running optimally
- Configuring routers and switches
- Monitoring servers to ensure that they are running optimally
- Monitoring server backups to ensure that these take place regularly and correctly
- Responding to client requests
- Monitoring workstation backups and antivirus updates
- Performing troubleshooting to isolate problems
Education
Associate of Science - Network Administration & Security
Western Iowa Tech Community College
Sioux City, IA05.2020
Skills
- Network systems installation
- Hardware and software monitoring
- Interpersonal and written communication
- System upgrades
- System administration
- Active directory
- Server management
- Troubleshooting and diagnosis
- Customer Service Expertise
- Microsoft Office 365
- VMWare
Languages
Spanish
Native/ Bilingual
Timeline
Network Administrator
CNOS
06.2022 - Current
IT Manager
Vanbeek Natural Science
09.2021 - 06.2022
IT Technician
Secure IT Consulting
12.2019 - 08.2021
Associate of Science - Network Administration & Security
Western Iowa Tech Community College
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