Manuel Armenta
Tucson,Arizona
Summary
IT support professional with a foundation in cybersecurity and hands-on experience in system troubleshooting, Active Directory user management, and Windows 10/11 environments. Proven ability to diagnose hardware and software issues, support workstation deployments, and assist with network and account-related tasks. Strong communicator with a focus on efficient issue resolution and delivering high-quality end-user support.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Intern
Northwest Fire District
Marana, AZ
07.2023 - 07.2024
- Delivered basic IT support by responding to user requests and troubleshooting hardware/software issues
- Assisted with workstation setup, maintenance, and device configuration
- Supported printer troubleshooting and connectivity issues across the network
- Worked alongside Senior System Administrator to observe system management and infrastructure tasks
- Assisted with user account support and access-related issues
- Maintained inventory of IT assets and ensured proper organization of equipment
- Documented technical procedures and support activities for internal reference
- Developed foundational knowledge of IT systems, networking, and support workflows
Education
Bachelor of Science - Cyber Operations
University of Arizona
Tucson, AZ05-2028
Associate of Applied Science - Cybersecurity
Pima Community College
Tucson, AZ05-2026
Skills
- Teamwork and collaboration
- Quick learner
- Fast learner
- Problem-solving
- Windows 10/11 troubleshooting
- Active Directory (account management, permissions)
- Basic Group Policy knowledge
- Network troubleshooting (TCP/IP, DNS)
- Printer and hardware support
- Office 365 administration
- IT ticketing & issue tracking mindset
- Strong communication & customer support skills
Certification
- Google Cybersecurity Professional Certificate – Completed
- CompTIA A+ – In Progress
- CompTIA Network+ – Completed
Timeline
Intern
Northwest Fire District
07.2023 - 07.2024
Bachelor of Science - Cyber Operations
University of Arizona
Associate of Applied Science - Cybersecurity
Pima Community College