Manuel Ayala
Miami,FL
Overview
5
5
years of professional experience
Work History
Translator and Interpreter
Havanatur Tour and Travel
Havana
01.2024 - 01.2025
- Advised colleagues on best practices regarding linguistic issues encountered during translation projects.
- Communicated regularly with clients regarding changes or updates needed in translated materials.
- Facilitated communication for people with limited language proficiency.
- Read legal documents, scientific articles or news reports and rewrote into specified language.
Translator and Interpreter
Marina Hemingway
Havana
08.2022 - 01.2024
- Interpreted conversations between Spanish-speaking clients and English-speaking staff members.
- Proofread translated documents before submitting them to the client for review.
- Collaborated with sales support, product delivery, and customer service departments to manage service delivery and build client retention.
- Provided customer service and sales support to customers over the phone.
Manager
Hostal 5ta y 8
Havana
09.2019 - 07.2022
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Delegated work to staff, setting priorities and goals.
- Tracked statistics, failures and resolution detail data in Excel spreadsheet.
Education
Language Interpretation And Translation
Pablo De La Torriente Brau
Havana02-2023
Bachelor of Tourism Studies - Language Interpretation And Translation
University of Havana
HavanaSkills
- Language translation
- Interpretation services
- Proofreading techniques
- Client communication
- Cultural awareness
- Document management
- Time management
- Team collaboration
- Data analysis
- Customer service
- Verbal and written communication
- Client relationship management
- Task prioritization
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Translator and Interpreter
Havanatur Tour and Travel
01.2024 - 01.2025
Translator and Interpreter
Marina Hemingway
08.2022 - 01.2024
Manager
Hostal 5ta y 8
09.2019 - 07.2022
Language Interpretation And Translation
Pablo De La Torriente Brau
Bachelor of Tourism Studies - Language Interpretation And Translation
University of Havana