Overview
Work History
Education
Skills
Languages
Timeline
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Manuel Ayala

Miami,FL

Overview

5
5
years of professional experience

Work History

Translator and Interpreter

Havanatur Tour and Travel
Havana
01.2024 - 01.2025
  • Advised colleagues on best practices regarding linguistic issues encountered during translation projects.
  • Communicated regularly with clients regarding changes or updates needed in translated materials.
  • Facilitated communication for people with limited language proficiency.
  • Read legal documents, scientific articles or news reports and rewrote into specified language.

Translator and Interpreter

Marina Hemingway
Havana
08.2022 - 01.2024
  • Interpreted conversations between Spanish-speaking clients and English-speaking staff members.
  • Proofread translated documents before submitting them to the client for review.
  • Collaborated with sales support, product delivery, and customer service departments to manage service delivery and build client retention.
  • Provided customer service and sales support to customers over the phone.

Manager

Hostal 5ta y 8
Havana
09.2019 - 07.2022
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Delegated work to staff, setting priorities and goals.
  • Tracked statistics, failures and resolution detail data in Excel spreadsheet.

Education

Language Interpretation And Translation

Pablo De La Torriente Brau
Havana
02-2023

Bachelor of Tourism Studies - Language Interpretation And Translation

University of Havana
Havana

Skills

  • Language translation
  • Interpretation services
  • Proofreading techniques
  • Client communication
  • Cultural awareness
  • Document management
  • Time management
  • Team collaboration
  • Data analysis
  • Customer service
  • Verbal and written communication
  • Client relationship management
  • Task prioritization

Languages

English
Full Professional
Spanish
Native/ Bilingual

Timeline

Translator and Interpreter

Havanatur Tour and Travel
01.2024 - 01.2025

Translator and Interpreter

Marina Hemingway
08.2022 - 01.2024

Manager

Hostal 5ta y 8
09.2019 - 07.2022

Language Interpretation And Translation

Pablo De La Torriente Brau

Bachelor of Tourism Studies - Language Interpretation And Translation

University of Havana

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Manuel Ayala