Manuel Burnias

• Monitored program performance and outcomes for successful delivery of services to clients in need of housing
• Partnered with local organizations and landlords to improve broader access to safe and affordable housing
• Worked collaboratively with community organizations, other providers, and state agencies to expand access to healthcare and social services to most vulnerable clients
• Provided mentorship, training, and development of staff on best practices, utilizing a client centered and trauma informed approach
• Worked in tandem with staff to assist with critical interventions for individual client stabilization
• Worked directly with clients to improve overall stability and housing outcomes
• Developed and implemented quality measures in identification and maintenance of leased units
• Assisted with Comprehensive/Individualized Service Plans
• Met 1 on 1 with staff on a weekly basis
• Conducted Monthly Program meetings where discussed client services, best practices, and programmatic goals
• Authorized and processed payments to landlord and vendors
• Contract negotiation and administration
• Monthly reporting, budgets, and critical incident reports
• Monthly meetings with funder and reporting of current status of client goals and stability

• Determined need for special assessment activities for complex cases, effectively developing and carrying out care plans.
• Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Completed assessments in accordance with current regulations and guidelines.
• Determined specific needs and provided most appropriate level of services for patient well-being.
• Used company software and databases to document records of services performed and patient conditions.
• Provided training as needed
• Developed work flows to assist with efficient identification of high-risk patients
• Exceeded expectations in addressing critical social needs of patients
• Used company software and databases to maintain records of services performed and patient conditions.

During my time as a Case Worker at the Mason Square Health Center I'm pleased that many patient's assisted remain housed and witnessed the improvement of patient health by timely connecting these them to programs and services during moments of critical need.

• Created treatment or service plan meeting each client's individualized needs.
• Maintained high level of client confidentiality, following strict guidelines and recommendations.
• Assessed needs of each client and recommended appropriate services and resources.
• Documented progress in treatment plans, educational and recreational activities and maintained updated case records.
• Offered support and direction to families and coordinated with court system and other community agencies for treatment.
• Conducted outreach by visiting homes of vulnerable patients to promote overall health
• Worked closely with primary care providers to assist in best patient outcomes
• Utilized experience in eviction prevention and housing to assist clients who are at risk of becoming homeless
• In collaboration with other community agencies, submitted rental startup, utility assistance, and eviction prevention applications
• Assisted clients with insurance issues, applications, plan upgrades, premiums, co-payments, and pharmacy as needed.

In my role of the Eviction & Foreclosure Prevention Manager at Community Renewal Team i supervised operations for the Eviction and Foreclosure Prevention Programs. A key function of this position was the ongoing development processes to improve programs and services intended to remedy and prevent chronic homelessness. The following details daily operations:

• Development of policies and procedures
• Employee management/supervision
• Monthly reporting for agency, funders
• Monitoring of data to analyze customer inquiries and service trends
• Development of work flow processes to increase productivity and quality of direct services
• Monitoring of and tracking of budget line items
• Budget revisions and allocating of funds to promote future need
• Collaborations with other community service providers
• Monthly, quarterly, and yearly reporting
• Development of Foreclosure prevention processes
• Direct services to homeowners facing foreclosure
• Collaboration with financial literacy programs and services including first time home-buyer workshops and education

As a Foreclosure Prevention Housing Counselor i utilized my experience in bank negotiation, financial counseling, and case management, to devise a comprehensive individually tailored action plan to assist clients either save their home or transition out to safer, more habitable and affordable housing:

• Comprehensive assessment and evaluation of customer needs to assist with foreclosure prevention efforts
• Financial counseling: Budgets and spending plans
• Loan modification packet submission to mortgage servicer for review of foreclosure prevention options
• Advocacy to prevent eviction/foreclosure
• Referral to legal services as needed