MANUEL CACERES
Cypress,TX
Summary
Insightful Manager with a proven track record in enhancing operations through effective employee motivation and stringent policy enforcement. Expertise in industry best practices, market trends, and regulatory compliance, combined with strong analytical skills for business planning and problem-solving. Recognized for fostering a positive customer experience while excelling in multitasking and time management. Committed to leveraging organizational skills to drive company growth in future roles.
Overview
13
13
years of professional experience
Work History
Driver
Amazon DSP
Cypress, Texas
08.2024 - Current
- Performed routine maintenance on trucks such as checking fluid levels, replacing filters, and lubricating moving parts.
- Reported any vehicle malfunctions or accidents immediately to management.
- Utilized GPS navigation systems to plan efficient routes for deliveries.
Customer Service Representative
United Healthcare
Cypress, TX
01.2023 - 08.2024
- Answered customer inquiries and provided accurate information regarding products and services
- Provided excellent customer service to resolve customer complaints in a timely manner
- Gathered customer feedback through surveys and used the data to improve customer service
- Maintained detailed records of customer interactions, transactions and comments for future reference
FEMA CSR WFH
Apex Systems
04.2022 - 03.2023
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Provided customer service support to customers over the phone and by email
- Handled customer inquiries and complaints in a timely manner
- Identified customer needs and provided appropriate solutions
Sanitation Supervisor
HEB
Cypress, TX
09.2021 - 01.2023
- Supervised ongoing daily production phases
- Located and resolved problems with team production and performance to maintain consistent quality levels
- Collaborated with other leaders and executives to direct workflow and support operations
- Kept accurate and detailed records of personnel progress and productivity
- Less Then 3 months got promoted and was able to be the First manager to get perfect scores on our store walks
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Evaluated employee performance and coached and trained to improve weak areas
- Maintained compliance with company policies, objectives and communication goals
- Conducted daily safety and sanitation inspections of all food production areas to ensure compliance with regulations
- Developed and maintained a comprehensive sanitation program, including training employees on proper cleaning techniques
- Monitored employee performance in order to ensure that established standards of cleanliness were met
Picker/QA/ PIT Ambassador
Amazon Fulfillment Associates
Brookshire, TX
04.2018 - 03.2021
- Pulled orders quickly to maintain demanding productivity goals
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction
- Improved quality processes for increased efficiency and effectiveness
- Mentored new hires, resulting in stronger staff development and increased productivity
- Monitored participant workflow and behaviors throughout training process
- Scheduled and taught in class and online courses to increase learning opportunities
- Received and processed customer orders for merchandise in a timely manner
- Verified accuracy of items picked, packed and shipped to customers
- Utilized RF scanners to scan products accurately and efficiently
Adviser
GameStop
Houston, TX
08.2015 - 07.2020
- Provided information about different game system costs, features and drawbacks
- Offered comparative analysis between games and system platforms to assist purchase decisions
- Assisted customers with locating desired games
- Updated merchandise prices for special promotions
- Provided retail assistance, finalizing and processing customer purchases for games across major system types
Assistant Deli Manager
Fiesta Market
Cypress, TX
12.2014 - 04.2018
- Operated slicer and price computing scale to accurately slice, weigh and label meat products
- Controlled freshness of products by rotating and removing out of code merchandise
- Prepared and placed meat cuts and products in display counter to catch shopper's eye and boost sales
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages
Insider
Hungry Howies Pizza & Subs
Katy, TX
07.2014 - 09.2015
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage
- Monitored and maintained clean working areas and cooking surfaces
- Prepared raw materials for cooking by cutting vegetables and preparing dough
Cashier
Taco Bell
Cypress, TX
07.2012 - 11.2013
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Helped customers complete purchases, locate items and join reward programs
- Restocked and organized merchandise in front lanes
Education
High School Diploma -
Cypress Springs High School
Cypress, TX06.2014
Skills
- Creative Solution Development
- Teamwork and Collaboration
- Verbal and Written Communication
- Analytical Thinking
- Attention to Detail
- Coaching and Mentoring
- Management Consultation
- Active Listening
- Quality control
- Warehouse operations
- Quality Assurance
- Complaint Resolution
- Paperwork Processing
- Appointment Scheduling
- Inbound and Outbound Calling
- Call Management
- Customer Consulting
Timeline
Driver
Amazon DSP
08.2024 - Current
Customer Service Representative
United Healthcare
01.2023 - 08.2024
FEMA CSR WFH
Apex Systems
04.2022 - 03.2023
Sanitation Supervisor
HEB
09.2021 - 01.2023
Picker/QA/ PIT Ambassador
Amazon Fulfillment Associates
04.2018 - 03.2021
Adviser
GameStop
08.2015 - 07.2020
Assistant Deli Manager
Fiesta Market
12.2014 - 04.2018
Insider
Hungry Howies Pizza & Subs
07.2014 - 09.2015
Cashier
Taco Bell
07.2012 - 11.2013
High School Diploma -
Cypress Springs High School