Manuel Castrejon
Wildomar,CA
Summary
Professional with proven track record in service management, known for ensuring operational efficiency and exceptional customer satisfaction. Strong focus on team collaboration and achieving results, reliably adapting to changing needs. Skilled in conflict resolution, process improvement, and staff training, with keen ability to motivate and lead teams toward success.
Overview
38
38
years of professional experience
1
1
Certification
Work History
It Technical Service Supervisor
Barona Casino
1932 Wildcat Canyon Rd
07.2006 - Current
- Supervised daily operations, ensuring compliance with regulatory standards and company policies.
- Trained and mentored staff, enhancing team performance and service quality.
- Implemented process improvements, increasing efficiency in service delivery and guest satisfaction.
- Enhanced team performance through coaching, mentoring, and providing professional development opportunities for staff members.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Assisted in the identification of emerging technologies that could potentially enhance or replace existing systems within the organization.
- Coordinated with vendors on procurement processes, installation schedules, and warranty support services to ensure optimal equipment performance.
IT Specialist
Pala Casino
Pala, CA
11.2005 - 06.2006
- Diagnosed and resolved hardware and software issues to maintain system performance.
- Implemented network security protocols to protect sensitive data and ensure compliance.
- Provided technical support for end-users, enhancing overall user satisfaction and productivity.
- Streamlined IT processes, improving response times for service requests and incident management.
- Provided exceptional customer service by promptly addressing problems reported by endusers.
- Walked individuals through basic troubleshooting tasks.
- Collaborated closely with other departments to provide tailored technology solutions that addressed their specific needs or challenges.
- Patched software and installed new versions to eliminate security problems and protect data.
IT HELPDESK
Barona Casino
1932 Wildcat Canyon RD
04.2004 - 11.2005
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
Warehouse Manager
Deltec
2727 Kurtz St, San Diego, CA
04.1988 - 02.2004
- Managed inventory control processes to optimize stock levels and reduce discrepancies.
- Coordinated logistics for inbound and outbound shipments, ensuring timely delivery.
- Supervised warehouse staff, providing training and guidance to enhance productivity.
- Implemented safety protocols, resulting in improved workplace safety compliance.
- Collaborated with cross-functional teams to align warehouse operations with organizational goals.
- Organized storage layouts, resulting in increased accessibility of items and improved worker efficiency during retrieval tasks.
- Conducted regular performance evaluations for staff members, fostering a culture of growth and continuous improvement.
- Improved warehouse efficiency by implementing streamlined inventory management processes and procedures.
Education
Bachelor of Science, Computer Networks - Computer Science
Coleman College
La Mesa, CA05-2005
Skills
- Hardware and software maintenance
- IT asset management
- Task prioritization
- Application support
- Data center management
- Hardware troubleshooting
Certification
- Associates of Science, Computer Networks, Coleman College
- Certified Computer Networks, Coleman College
- Clinic for Leadership Training, Deltec
Languages
English
Spanish
Timeline
It Technical Service Supervisor
Barona Casino
07.2006 - Current
IT Specialist
Pala Casino
11.2005 - 06.2006
IT HELPDESK
Barona Casino
04.2004 - 11.2005
Warehouse Manager
Deltec
04.1988 - 02.2004
Bachelor of Science, Computer Networks - Computer Science
Coleman College