Manuel Chavarria
Walmart
El Paso,TX
7
years of professional experience
Results-driven professional skilled in technical issues analysis, network troubleshooting, and training. Proven ability to enhance operational workflows and deliver exceptional customer service in fast-paced environments.
Work History
Team Associate
2 Years 1 Month- Trained new associates on procedures, ensuring adherence to quality standards and operational practices.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Led team in refining operational workflows to enhance efficiency and reduce delays.
- Oversaw project timelines, ensuring alignment with strategic objectives and resource allocation.
Back of House Cook
2 Years- Oversaw cross-functional team initiatives aimed at improving workflow efficiency and meeting operational targets.
- Created comprehensive training initiatives aimed at enhancing employee capabilities and improving overall productivity.
- Directed employee training initiatives to enhance proficiency in company procedures, safety regulations, and job-specific tasks.
- Evaluated production processes through regular inspections and initiated corrective measures to maintain high product quality.
Technical Support Representative /Technical Support Call Center Representative
4 Months- Analyzed technical problems and implemented solutions through the use of specialized troubleshooting tools and software support systems.
- Utilized strong communication and analytical skills to resolve customer inquiries and enhance service satisfaction.
- Documented and tracked customer interactions within CRM system to enhance follow-up efficiency.
- Coordinated efforts with engineering teams to effectively escalate and manage complex technical problems.
- Troubleshot and repaired LAN/WAN hardware and communication systems, ensuring seamless connectivity for end users.
- Oversaw network maintenance and database operations for VoIP services, ensuring seamless communication for 50+ employees and 1,000+ clients.
Warehouse Material Handler
2 Years- Conducted regular maintenance checks on equipment to ensure safe operations.
- Coordinated with shipping and receiving departments to ensure timely delivery of materials to customers and vendors.
- Coordinated with team members to optimize workflow and minimize delays in operations.
- Trained new employees on safety protocols and standard operating procedures.
Education
Security+ - Cyber Security
Introduction To Data Science - Data Science
PcPro Certification — ID: C2CJ9 - Information Technology
Skills
Remote support
Machine learning
Critical thinking
Software installation
Data recovery
Technical issues analysis
Data entry
Network configuration
Firewall functionality
Network troubleshooting
Python programming
SQL databases
Languages
Spanish
Native or Bilingual
Timeline
Team Associate
Walmart
05.2024 - 06.2026Read More
Technical Support Representative /Technical Support Call Center Representative
DataXport
06.2022 - 10.2022Read More
Back of House Cook
Applebee's Grill + Bar
10.2021 - 10.2023Read More
Warehouse Material Handler
Worldwide Flight Services
12.2019 - 12.2021Read More
CompTia
Security+ from Cyber Security
Read More
University of Arkansas
Introduction To Data Science from Data Science
Read More
CCTE
PcPro Certification — ID: C2CJ9 from Information Technology
Read More