Summary
Overview
Work History
Education
Skills
Languages
Certification
Description
Personal Information
Timeline
Hi, I’m

Manuel Corral

Chicago,IL
Manuel Corral

Summary

Professional customer service ,delivery for Aramark Lake Forest College Amazon logistics ,I provide/deliver excellent feel good service with a warm heart and charming attitude ,uplifting people's days is my goal.

Seasoned Night Supervisor with comprehensive experience in supervising overnight operations and staff. Skillset includes adeptness at problem-solving, customer service, communication, and team management. Proven ability to improve efficiency while maintaining safety standards in high-pressure situations. Previously transformed underperforming teams into productive units, ensuring smooth business operations during night shifts.

Overview

11
years of professional experience
2018
years of post-secondary education
1
Certification

Work History

PlanetFitness
Chicago, US

Night Supervisor
08.2013 - 03.2019

Job overview

  • Completed opening and closing duties to facilitate business operations.
  • Supervised night operations to ensure a clean and safe environment.
  • Trained new employees on procedures and customer service standards.
  • Monitored facility equipment for maintenance needs and safety compliance.
  • Assisted members with inquiries and resolved issues promptly.
  • Enforced gym policies to promote a positive member experience.
  • Conducted regular inspections to maintain fitness area cleanliness.
  • Addressed customer inquiries promptly and efficiently while ensuring excellent customer service was maintained.
  • Resolved conflicts between employees or customers in a professional manner.
  • Managed cash flow for the department including collecting payments from customers.
  • Resolved customer complaints and reported issues to senior management.

Amigos logistics
Chicago, US

Warehouse Worker
07.2014 - 06.2016

Job overview

Delivery Distribution Solutions
Chicago, US

Delivery Driver
01.2016 - 06.2016

Job overview

CVS Health CVS/Pharmacy
Chicago, US

Cashier/Customer Service
03.2015 - 10.2015

Job overview

  • Friendly customer service
  • Processed customer transactions efficiently at CVS Health pharmacy.
  • Managed cash register operations and balanced cash drawers daily.
  • Provided excellent customer service and addressed inquiries promptly.
  • Assisted in inventory management and restocked shelves as needed.
  • Collaborated with team members to maintain a clean and organized workspace.
  • Utilized point-of-sale systems to handle purchases and returns accurately.
  • Educated customers on promotions and loyalty programs effectively.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Greeted customers and answered any questions they had about the store's products and services.

Aramark
Lake Forest, US

Manager on Duty
04.2010 - 10.2013

Job overview

  • Customer service, food attendant, short hand cook, barista, store cler
  • Supervised daily operations and ensured compliance with safety standards.
  • Trained new employees on company policies and operational procedures.
  • Managed inventory levels and ordered supplies as needed.
  • Resolved customer complaints promptly and professionally.
  • Conducted regular inspections to maintain cleanliness and organization.
  • Facilitated communication between departments to improve workflow processes.
  • Audited cash registers at the end of each shift for accuracy.
  • Monitored staff performance and provided feedback to ensure quality customer service.
  • Developed strategies to increase customer satisfaction ratings.
  • Barista, cooking, customer service

Payless ShoeSource
Chicago, US

Cashier and Customer Service
05.2011 - 07.2013

Job overview

  • Sales, recommend shoe care items to match any shoe/item to boost sales in store
  • Motivation is key, uplifting attitude, generated many sales plans/formats
  • Customer service support
  • Processed customer transactions quickly and accurately at retail shoe store.
  • Assisted customers with product selection and provided personalized recommendations.
  • Managed cash register operations, ensuring balanced drawers at shift end.
  • Maintained store cleanliness and organized merchandise displays for easy access.
  • Collaborated with team members to enhance customer service experiences.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Stocked shelves with merchandise when needed.
  • Issued receipts, refunds, credits or change due to customers.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Learned roles of other departments to provide coverage and keep store operational.

Aramark
Lake Forest, US

Barista/Shift Supervisor cashier, dining hall attendant
05.2008 - 10.2011

Job overview

  • Short hand cook, fast food prep, barista, dining hall attendant, manager on duty.
  • Acquired all these skills from working here at Aramark Lake Forest College
  • Supervised daily barista operations and ensured smooth workflow.
  • Trained new baristas on beverage preparation and customer service standards.
  • Managed inventory levels and ordered supplies to maintain stock availability.
  • Resolved customer complaints promptly to enhance satisfaction and loyalty.
  • Maintained cleanliness and organization of the coffee shop environment.
  • Implemented new drink recipes and seasonal menus to attract customers.
  • Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
  • Closed store by counting money at end of shift, restocking shelves and cleaning work areas.
  • Promoted positive team morale by encouraging collaboration among staff members.
  • Encouraged baristas to suggest creative ideas for improving customer experience.

Education

GED
Chicago, IL

University Overview

Skills

  • Customer Specialist
  • Customer support
  • CDL licensed
  • Fitness instructor
  • Delivery professional
  • Manager on duty
  • Personal shopper
  • Cash handling
  • Facility maintenance
  • Employee training
  • Safety compliance enforcement
  • Inventory management
  • Conflict resolution
  • Problem solving
  • Attention to detail
  • Time management
  • Leadership
  • Staff supervision
  • Stock rotation
  • Training and coaching
  • Training and mentoring
  • Supervisory experience
  • Employee motivation
  • Training experience
  • Decision-making
  • Transaction processing
  • Payment processing
  • Fluent in Spanish and English
  • Front desk management

Languages

Languages
Bilingual, Reading, Writing

Certification

  • CPR/AED, 06/01/16, 06/01/18, Trained to help save a life from infant to elderly, in case of emergency.
  • National Academy of Sports Medicine, Personal Trainer

Description

Description
Professional customer service, delivery for Aramark Lake Forest College Amazon logistics, I provide/deliver excellent feel good service with a warm heart and charming attitude, uplifting people's days is my goal.

Personal Information

Personal Information
  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Delivery Driver
Delivery Distribution Solutions
01.2016 - 06.2016
Cashier/Customer Service
CVS Health CVS/Pharmacy
03.2015 - 10.2015
Warehouse Worker
Amigos logistics
07.2014 - 06.2016
Night Supervisor
PlanetFitness
08.2013 - 03.2019
Cashier and Customer Service
Payless ShoeSource
05.2011 - 07.2013
Manager on Duty
Aramark
04.2010 - 10.2013
Barista/Shift Supervisor cashier, dining hall attendant
Aramark
05.2008 - 10.2011
GED
11.2017

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Manuel Corral