Summary
Overview
Work History
Education
Skills
Reference
References
Education
Education and Training
Timeline
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Muhamadou Mbye

Brooklyn,NY

Summary

A detail-oriented Pharmacy Technician with a strong track record of productivity and efficiency in task completion. Proficient in medication dispensing, inventory control, and pharmaceutical calculations. Demonstrates excellent communication, teamwork, and customer service skills, contributing to seamless pharmacy operations. Dedicated to upholding accuracy and confidentiality while managing prescriptions and patient data.

Overview

4
4
years of professional experience

Work History

Pharmacy Assistant

CVS Pharmacy
Brooklyn, NY
08.2023 - Current
  • Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
  • Developed and maintained a filing system for essential documents, improving office organization.
  • Coordinated pick-up and delivery of express mail services.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Updated daily log book with information about visitors entering the premises.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Maintained pharmacy counter and related areas in clean, neat and organized fashion.
  • Received telephone calls from physicians, nurses or other healthcare professionals requesting information about medications or supplies.

PATIENT AND CUSTOMER REGISTRATION SPECIALIST

Duane Reade Pharmacy
Manhattan, NY
12.2021 - 07.2023
  • Performed additional duties as assigned by management team.
  • Processed payments from patients or third party payers accurately and in a timely manner.
  • Identified areas where improvements could be made in the registration process and worked with management on implementing changes.
  • Followed established procedures while registering new patients into the system.
  • Verified insurance coverage for incoming patients and ensured that all documents were accurate and up-to-date.
  • Attended meetings and training sessions as requested by supervisors.
  • Evaluated current practices within the department and recommended updates accordingly.
  • Adhered to HIPAA guidelines and maintained integrity of hospital policies and procedures.
  • Responded to incoming department phone calls and directed callers to appropriate team members based on need.
  • Politely and personably welcomed incoming clients and offered seats prior to beginning registration process.

SALES AND CUSTOMER REPRESENTATIVE

McDonald's
Brooklyn, NY
05.2021 - 05.2022
  • Worked as a cashier and a chef in the kitchen serving food to hundreds of customers on a daily basis with efficiency and speed.
  • crew trainer in charge of training and guiding the new employees in a very busy workplace on a daily basis.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Assessed customer needs to provide assistance and information on product features.
  • Described merchandise and explained use, operation and care.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Upsold additional items based on customer interests and needs.

Sales Associate

Burlington
Brooklyn, NY
06.2023 - 23
  • Conducted inventories on a regular basis to track stock levels.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Attended weekly team meetings to review performance goals and objectives.
  • Demonstrated product features and benefits for customers' needs.
  • Greeted customers and provided exceptional customer service.
  • Handled customer complaints in a professional manner.

SALES AND CUSTOMER REPRESENTATIVE

The Children's Place
Brooklyn, NY
05.2021 - 21
  • Resolved customer complaints promptly and efficiently.
  • Participated in team meetings to discuss best practices for resolving customer issues.
  • Utilized computer systems to access account information, enter notes, and update status codes.
  • Assisted customers with purchase decisions based on needs analysis.
  • Developed positive relationships with customers through friendly interactions.
  • Processed orders, forms and applications accurately.
  • Greet and assist customers in high-traffic retail location
  • Assist customers by providing Product and restocking inventory.
  • Suggested ideas to provide help for customers if requested.
  • Served multitudes of customers,discover their needs,and made recommendations to generate

Sales and Offers to customers in an exemplary and timely service.

Education

Bachelor of Science - Computer Engineering

Western Governors University
Salt Lake City, UT
08-2027

High School Diploma -

John Dewey High School
Brooklyn, NY

Skills

  • Customer Specialist
  • Information Technology Specialist
  • Proficient in Bilingual Communication
  • Effective communication
  • Network security
  • Customer service
  • Incident response
  • Vulnerability assessment
  • Data analysis
  • Use of antivirus software
  • Project management
  • Order Processing
  • Promotional support
  • Product Promotions
  • Cash Handling

Reference

Name:Abdourahman                                                         Name:Bakary Kanteh                 Name fatou kanteh

Title:patient care representative                                 title:Assistant Manager site   Title:shift manager

company:City MD                                                               company:City MD                       company:Duane Reade

Address 704 Brighton Beach,Avenue                     Address:8712 4th Ave,                Number:646-836-2696

Brooklyn NY 11235                                                            Brooklyn,11209

Email:Abdoumbye18@gmail.com

Number:347-942-6281

References

References available upon request.

Education

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Education and Training

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Timeline

Pharmacy Assistant

CVS Pharmacy
08.2023 - Current

Sales Associate

Burlington
06.2023 - 23

PATIENT AND CUSTOMER REGISTRATION SPECIALIST

Duane Reade Pharmacy
12.2021 - 07.2023

SALES AND CUSTOMER REPRESENTATIVE

McDonald's
05.2021 - 05.2022

SALES AND CUSTOMER REPRESENTATIVE

The Children's Place
05.2021 - 21

Bachelor of Science - Computer Engineering

Western Governors University

High School Diploma -

John Dewey High School
Muhamadou Mbye