SARA EL AAWAR
VANCOUVER
Summary
Diligent customer service worker and representative with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships.
Overview
3
3
years of professional experience
Work History
Individual Provider
Consumer Direct Care Network
04.2024 - Current
- Assisted client with daily living activities, enhancing independence and quality of life. Developed personalized care plans in collaboration with client and doctors to meet individual needs. Fostered positive relationships with client, promoting trust and effective communication. Implemented health and safety protocols, ensuring compliance with regulatory standards. Administered prescribed medication while monitoring side effects and reporting concerns to healthcare providers.
Customer Service Representative
Tobacco Town
07.2023 - 06.2024
- Performed respectful, professional, and ethical customer service, along with providing ideas, marketing new and old products, and boosting sales. Resolved customer inquiries and complaints efficiently to enhance satisfaction and loyalty. Processed transactions accurately using point-of-sale systems to ensure smooth operations. Educated customers on product offerings and promotions, fostering informed purchasing decisions.
Waitress/ Bartender
Lebanon Grill
02.2023 - 05.2023
- Maintained collaborative work relationships with the supervising grill team and managers. Created a fun working environment, provided exceptional customer service, ensuring a positive dining experience for all guests. Managed order accuracy and efficiency during peak hours, enhancing overall restaurant productivity.
Customer Service Representative/ Manager
360 Smoke
09.2022 - 01.2023
- Managed inventory and products, and made sure to keep sales flowing by analyzing customer feedback to identify trends, informing service improvements and operational adjustmnets. Collaborated with marketing to create promotional materials that addressed customer needs and inquiries. Attended customers and orders simultaneously and guaranteed customer satisfaction at all times.
Education
Associates of Arts Oregon Transfer - Psychology
Portland Community College
Portland, OR07.2025
High School Diploma - Sociology and Economics
Maroun Abboud Official Secondary School
01.2018
Skills
- Solution-focused sales professional
- Detail-oriented and organized
- Calm and focused under pressure
- Multitasking abilities
- Quick witted
- Fast learner
- Exceptional communication
- Professionalism and ethics
- Client confidentiality
- Boundary setting
- Customer specialist
- Critical thinking
Languages
Arabic
Native or Bilingual
Turkish
Professional Working
Timeline
Individual Provider
Consumer Direct Care Network
04.2024 - Current
Customer Service Representative
Tobacco Town
07.2023 - 06.2024
Waitress/ Bartender
Lebanon Grill
02.2023 - 05.2023
Customer Service Representative/ Manager
360 Smoke
09.2022 - 01.2023
High School Diploma - Sociology and Economics
Maroun Abboud Official Secondary School
Associates of Arts Oregon Transfer - Psychology
Portland Community College
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