Trisha Kujawa
Tenino,WA
Summary
Dynamic healthcare professional with proven track record in delivering compassionate and individualized care. Known for reliability, adaptability, communication, and collaborative approach, ensuring seamless teamwork and excellent client outcomes. Skilled in personal care, communication, and problem-solving, with focus on enhancing client well-being.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Individual Provider
Cosumer Direct Care of Washington
11.2023 - Current
- Implemented individualized care plans to meet specific client goals and preferences.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Delivered personal care and support to individuals with diverse needs.
- Developed and maintained positive relationships with clients and families, fostering trust and communication.
- Advocated for client rights and access to services, enhancing overall well-being and satisfaction.
- Continuously updated personal skills set through regular professional development courses staying current with industry standards and best practices.
- Flexibility is key when caring for a disabled community, and no two days are the same.
- Ensured that all necessary medical equipment was clean, functional, properly stored-ready for immediate use when needed in emergent situations.
- Monitored vital signs regularly to track patient health progress and report any significant changes to the supervising healthcare professional.
- Initiated process improvements by actively identifying areas of concern within the caregiving environment and implementing corrective actions accordingly.
- Facilitated communication between patients, families, and healthcare providers for timely updates on progress and concerns.
- Supported patients in managing chronic conditions through consistent monitoring, guidance, and encouragement towards healthy lifestyle choices.
Phlebotomist
Providence Hospital Medical
05.2024 - 09.2024
- Collected blood samples utilizing established safety protocols and procedures.
- Assisted in patient identification and sample labeling to ensure accuracy.
- Educated patients on the blood draw process to reduce anxiety and improve cooperation.
- Collaborated with healthcare team to support timely specimen processing and delivery.
- Maintained cleanliness and organization of phlebotomy workstations and supplies.
- Implemented best practices for infection control during blood collection procedures.
- Monitored inventory levels of phlebotomy supplies, ensuring availability for operations.
- Documented patient information and procedural details accurately in electronic health records.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Used personal protective equipment correctly to protect coworkers and patients.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
Clinic Supervisor
Omni Medical Center
01.2020 - 02.2022
- Supervised daily clinic operations, ensuring efficient patient flow and optimal staff performance.
- Responsible for following up on all marketing leads via various platforms and educating patients on current specials and/or beneficial services.
- Developed scheduling protocols to maximize resource utilization and reduce patient wait times.
- Implemented training programs for new staff, enhancing onboarding and integration into clinic culture.
- Led team meetings to discuss process improvements and address operational challenges.
- Coordinated interdepartmental communications, fostering collaboration across clinical and administrative teams.
- Analyzed workflow processes, identifying areas for enhancement to streamline operations effectively.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Facilitated seamless transitions between departments for patients requiring specialized care or referral services.
- Enhanced patient education efforts by creating informative materials on various medical conditions and available treatments.
- Ensured compliance with state regulations through diligent monitoring of clinic procedures and documentation practices.
- Managed daily operations, ensuring smooth functioning and high-quality patient care within the clinic.
Lead Patient Care Coordinator and Phlebotomist
Longevity Medical Clinic
07.2012 - 01.2020
- Implemented electronic health record (EHR) systems to streamline patient information access and documentation.
- Coordinated patient scheduling and managed appointment flow to optimize clinic efficiency at one to three different clinic locations on daily basis.
- Facilitated communication between healthcare providers and patients, improving satisfaction and care continuity.
- Developed training programs for new staff to enhance patient interaction and service delivery.
- Analyzed patient feedback data to identify areas for service improvement and operational enhancements.
- Led initiatives to improve workflow processes, resulting in reduced wait times and increased patient throughput.
- Managed high call volumes efficiently, triaging calls effectively and directing them to appropriate personnel as needed.
- Increased staff productivity by coordinating schedules, delegating tasks, and monitoring performance metrics regularly.
- Streamlined communication between healthcare providers, resulting in improved patient outcomes.
- Reduced administrative errors by implementing standardized documentation procedures for patient records.
- . Fostered a culture of teamwork, accountability, and continuous learning among the Patient Care Coordination team.
- Trained new Patient Care Coordinators to ensure consistent quality of service across the team.
- Ensured compliance with HIPAA regulations by training staff on privacy policies and overseeing proper handling of sensitive patient data.
- Maintained a high level of customer service while managing difficult situations or disputes involving patients or family members.
- Optimized insurance claims processing by maintaining accurate and up-to-date patient information in electronic health records.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Office Manager and Senior Medical Biller
Sillito Chiropractic Center
07.2009 - 02.2011
- Oversaw daily office operations, ensuring efficiency and compliance with regulatory standards.
- Managed scheduling for patient appointments, optimizing workflow and reducing wait times. (10-40 patients daily)
- Coordinated communication between healthcare providers and patients, enhancing service delivery.
- Implemented inventory management systems for office supplies, reducing costs and improving availability.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Education
Certification of Medical Terminology And Billing -
Aster Technology Institute
Tacoma WA04.2006
GED -
Bates Technical College
Tacoma WA12.2005
Skills
- Client confidentiality
- Professionalism and ethics
- Boundary management
- Exceptional communication
- Personal care assistance
- Continuous/Fast learner
- Multitasking
- Adaptability and flexibility
- Focused task management
Certification
- RMA - Registered Medical Assistant
- PT - Phlebotomy Technician
Timeline
Phlebotomist
Providence Hospital Medical
05.2024 - 09.2024
Individual Provider
Cosumer Direct Care of Washington
11.2023 - Current
Clinic Supervisor
Omni Medical Center
01.2020 - 02.2022
Lead Patient Care Coordinator and Phlebotomist
Longevity Medical Clinic
07.2012 - 01.2020
Office Manager and Senior Medical Biller
Sillito Chiropractic Center
07.2009 - 02.2011
GED -
Bates Technical College
Certification of Medical Terminology And Billing -
Aster Technology Institute