Manuel Davila
Lubbock,TX
Summary
Dynamic senior specialist with extensive experience in customer relations and process improvement. Known for analytical thinking and effective collaboration, successfully enhancing communication across departments to drive operational success and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Senior Specialist
Texas Tech University
2021.09 - Current
- Developed and implemented process improvements to enhance operational efficiency within departmental workflows.
- Ordered textbooks and assisted with customer service issues.
- Communicated with advisors and parents regarding issues with textbooks.
- Work with service now tickets regarding issues with Texas Tech K-12.
- Assist with office equipment issues
Facility Coordinator - Student Housing Services
Texas Tech University
2019.06 - 2021.09
- Coordinated event logistics, ensuring seamless execution and participant satisfaction.
- Developed and managed project timelines, aligning expectations with deliverable deadlines.
- Streamlined communication processes among faculty, staff, and students to enhance collaboration and information flow.
- Implemented data tracking systems for student engagement metrics, improving reporting accuracy and resource allocation.
- Supervised student assistants who worked with our crew..
- Handled light maintenance duties and monitored all residence halls on Texas Tech campus.
Sales Support Representative
AT&T
2015.10 - 2019.06
- Facilitated customer inquiries, providing timely and accurate information regarding products and services.
- Coordinated order processing, ensuring efficient handling of customer requests and service delivery.
- Assisted sales team with administrative tasks, enhancing overall productivity and workflow efficiency.
- Developed training materials for new representatives, streamlining onboarding processes and knowledge retention.
- In charge of shipping and handling
- Monthly inventory counts for our phones and accessories were required.
- Handled daily deposits
Sr. Specialist
Texas Tech University
2014.07 - 2015.10
- Assisted patrons issuing TexShare cards, reservation of Group Study Rooms, and community eraider accounts
- Supervised student assistants and helped with customer escalated issues
- Submit incident reports and trouble office equipment
- Periodically walked every floor to make sure there were no issues at the library
Education
Associate of Science - Computer Information Systems
South Plains College
Levelland, TXSkills
- Innovation management
- Analytical thinking
- Documentation management
- Customer relations
Timeline
Senior Specialist
Texas Tech University
2021.09 - Current
Facility Coordinator - Student Housing Services
Texas Tech University
2019.06 - 2021.09
Sales Support Representative
AT&T
2015.10 - 2019.06
Sr. Specialist
Texas Tech University
2014.07 - 2015.10
Associate of Science - Computer Information Systems
South Plains College