MANUEL DE LOS SANTOS
Camp Hill,PA
Summary
Dynamic and motivated professional with a diverse background; Currently working towards Cybersecurity certifications and an eventual Degree. With a solid foundation in childcare, building rapport, and team collaboration, I excel at creating positive and productive environments. Years of experience in leadership and supervisory roles within the grocery retail sector as well as the United Parcel Service warehouse. Additionally, I have hands-on experience as a FedEx delivery man, showcasing reliability and attention to detail. With a growing proficiency in technology and a strong drive to pursue a career in cybersecurity, I bring a unique blend of interpersonal skills, people skills, cultural awareness, leadership excellence, and technical ambition to any team.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Representative
Northwest Designs
Mechanicsburg, Pennsylvania
03.2024 - Current
- Developed and delivered custom apparel for clients, including T-shirts, sweatpants, and sweatshirts, using heat transfer vinyls, demonstrating attention to detail and creativity.
- Coordinated with event planners and venue coordinators to ensure timely delivery and setup of custom orders, showcasing strong organizational and communication skills.
- Managed logistics for transporting inventory and equipment, ensuring smooth setup and operation at events, which highlights responsibility and problem-solving abilities.
- Set up and maintained pop-up workstations at events, ensuring a positive and professional environment while interacting directly with customers to meet their needs.
- Built and maintained relationships with clients, ensuring repeat business and client satisfaction through proactive communication and service.
- Demonstrated adaptability and leadership by handling multiple tasks in a fast-paced, commission-based environment while managing inventory and customer interactions.
- Strong communication, organizational, and leadership skills.
- Ability to manage and supervise multiple responsibilities in dynamic environments.
- Experience in managing logistics, handling equipment, and ensuring smooth operations in a structured setting.
- Proven ability to engage with diverse groups, maintain positive relationships, and create supportive environments.
- Detail-oriented and focused on delivering quality outcomes while maintaining a high standard of professionalism.
Youth Care Professional
Everstand (The Board of Childcare)
Mechanicsburg, PA
03.2021 - 09.2024
- Assisted youth in accessing housing and other basic needs
- Responded to crisis situations to handle severe mental health and behavioral issues
- Implemented program options for children and youth with special requirements
- Utilized diverse interventions and counseling methods for youth in need
- Well-experienced in following policy and attentive to changes to policy and program routines
- Conducted crisis interventions with at-risk youth.
- Developed events and programs in consideration of needs, abilities and interests of participants.
- Identified potential risks associated with projects and developed mitigation plans accordingly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Leveraged technology to automate tasks and solve problems more effectively.
- Utilized advanced analytical skills to dissect problem statements and devise actionable strategies.
- Maintained accurate records of all service requests, including troubleshooting steps taken and outcomes.
- Led on- and off-site customer support teams across multiple time zones.
- Directed the recruitment process for new employees, including interviewing and selecting candidates.
- Consulted and collaborated with other professionals to provide continuity of patient-family care.
- Monitored employee productivity to provide constructive feedback and coaching.
- Trained new employees on company policies, job duties, and performance expectations.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Analyzed company's expenditures and developed financial models.
- Developed and implemented strategies to improve team performance and productivity.
Supervisor
United Parcel Service, UPS
Carlisle, Pennsylvania
06.2018 - 08.2020
- Trainer and expert of all areas of UPS's logistics warehouse, conventional and automated operations/processes, including: unloading, loading, over 70 lbs, irregular packaging, international packaging, small packaging, and sorting.
- Recommended and initiated personnel actions, such as promotions, transfers, and disciplinary measures.
- Evaluated employee performance and prepared performance appraisals.
- Examined freight to determine loading sequences.
- Performed the same work duties as those supervised and performed more difficult and skilled tasks and assisted in performance.
- Prepared and maintained work records and reports of information, such as employee time and wages, daily receipts, and inspection results.
- Prepared and maintained work records and reports of information, such as employee time and wages, daily receipts, and inspection results.
Delivery Driver
FedEx Ground
Middletown, Pa
10.2024 - 02.2025
- Efficiently managed package handling and delivery, ensuring accurate sorting and timely distribution in accordance with strict schedules.
- Strategically planned delivery routes using GPS and mapping software to optimize efficiency and minimize delays.
- Enhanced customer satisfaction by fostering trust and reliability with clients.
- Adhered to safety regulations and conducted thorough vehicle inspections to proactively address mechanical and safety issues.
- Prioritized tasks effectively to meet delivery deadlines, tracked performance metrics to improve operational efficiency.
- Mentored new employees in best practices, promoting a culture of safety and efficiency within the team.
- Collaborated effectively with team members and maintained meticulous records to ensure compliance with company standards.
Cashier Team Lead
Karns Food
Lemoyne, Pennsylvania
02.2020 - 11.2024
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
- Analyzed sales data reports to identify trends in customer buying habits.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Coordinated with other departments when additional support was needed during peak hours.
- Processed customer payments quickly and returned exact change and receipts.
- Trained new cashiers on proper use of registers and store policies.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Adhered to social distancing protocols and wore mask or face shield.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Delivery Driver
FedEx
Newville, PA
07.2020 - 03.2021
- Efficiently managed package handling and delivery, ensuring accurate sorting and timely distribution in accordance with strict schedules.
- Strategically planned delivery routes using GPS and mapping software to optimize efficiency and minimize delays.
- Enhanced customer satisfaction by fostering trust and reliability with clients.
- Adhered to safety regulations and conducted thorough vehicle inspections to proactively address mechanical and safety issues.
- Prioritized tasks effectively to meet delivery deadlines, tracked performance metrics to improve operational efficiency.
- Mentored new employees in best practices, promoting a culture of safety and efficiency within the team.
- Collaborated effectively with team members and maintained meticulous records to ensure compliance with company standards.
Cook/Pizza Delivery Driver
Nikolai’s Pizza
Camp Hill, Pennsylvania
01.2018 - 02.2020
- Prepared and served meals by reviewing recipes and combining and cooking ingredients.
- Requested supplies and equipment orders, explaining needs to managers.
- Adhered to regulatory standards regarding safe and sanitary food prep.
- Provided guidance to junior cooks regarding food preparation methods and techniques.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
- Followed established procedures and requirements for safe food handling, storage and service.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Resolved customer complaints regarding food quality or services provided.
- Supervised and trained kitchen staff on proper preparation techniques.
Deli/Meat Clerk
Weis Markets
Camp Hill, Pennsylvania
03.2016 - 06.2018
- Demonstrated use and operation of merchandise
- Arranged and display merchandise to promote sales
- Inventoried stock and requisitioned new inventory
- Placed special orders, submitted online orders or contacted other stores to find desired items
- Watched for and recognized security risks and thefts
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
Education
Cyber Security
Penn State University
Online07-2025
Computer Science
Harrisburg Area Community College
Harrisburg, PASkills
Experienced Leadership: Demonstrated leadership skills with a proven ability to inspire and guide teams toward shared goals
Efficient Operations: Committed to optimizing processes for maximum efficiency and effectiveness in all tasks
Collaborative Teamwork: Fostered a collaborative environment, encouraging teamwork and open communication to achieve common objectives
Advanced Rapport Building: Skilled in establishing and maintaining strong relationships, effectively connecting with individuals across diverse backgrounds
Organizational Expertise: Highly organized, adept at managing multiple priorities while maintaining attention to detail
Effective Communication: Strong communicator, able to convey information clearly and persuasively in both verbal and written forms
Physical Education Instruction: Experienced in delivering engaging and effective physical education instruction that promotes student well-being
Crisis Management: Proficient in safety and crisis management, capable of responding swiftly and effectively to emergencies
Microsoft Office Proficiency: Well-versed in Microsoft Office applications, utilizing tools to enhance productivity and streamline workflows
Cx360 Expertise: Advanced understanding of Cx360, enabling effective management and analysis of client data to enhance service delivery
Advanced Computer and Technology Skills: Proficient in a wide range of computer applications and technologies, ensuring effective use of digital resources in program implementation
Youth Development Expertise: Extensive knowledge of child development principles, enabling the creation of supportive and enriching environments for youth
Behavioral Intervention Skills: Trained in implementing behavioral intervention strategies, effectively addressing and managing challenging behaviors
Affiliations
- Experienced and decorated athlete in the sports of Golf, Football, Basketball, Baseball, and Soccer
- Soccer coach and trainer for 4 years
Accomplishments
- Help lead UPS building on several different occasions to have the #1 numbers in the world for safety, service, and production for the given sort/ shift.
Certification
- Licenced EPYSA coach/ trainer for soccer
- Conventional Mule trainer certified
- AGV operator certified
Timeline
Delivery Driver
FedEx Ground
10.2024 - 02.2025
Sales Representative
Northwest Designs
03.2024 - Current
Youth Care Professional
Everstand (The Board of Childcare)
03.2021 - 09.2024
Delivery Driver
FedEx
07.2020 - 03.2021
Cashier Team Lead
Karns Food
02.2020 - 11.2024
Supervisor
United Parcel Service, UPS
06.2018 - 08.2020
Cook/Pizza Delivery Driver
Nikolai’s Pizza
01.2018 - 02.2020
Deli/Meat Clerk
Weis Markets
03.2016 - 06.2018
Cyber Security
Penn State University
Computer Science
Harrisburg Area Community College