Manuel Diaz
Dallas,TX
Summary
Results-driven supervisor with extensive restaurant management experience. Proven track record of enhancing service flow and operational efficiency. Committed to delivering exceptional customer service and achieving high satisfaction rates.
Overview
1
1
Language
1
1
Certification
15
15
years of professional experience
Work History
Supervisor-Manager
On The Border
Plano, TX
10.2019 - 06.2026
- Oversaw daily operations and coordinated staff scheduling for restaurant efficiency.
- Supervised daily restaurant operations to ensure efficient workflow and exceptional customer service.
- Implemented training programs for new staff on service standards and procedures.
- Managed inventory levels and ordering processes to maintain stock availability.
Server, Bartender
On The Border
Plano, TX
07.2013 - 08.2019
- provided attentive customer service to enhance dining experiences.
- Processed customer orders efficiently at the point-of-sale using point-of-sale systems efficiently.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining area during shifts.
Server
Nicos Cocina
Carrollton , TX
12.2011 - 06.2013
- Provided exceptional customer service to enhance dining experiences at Nicos Cocina.
- Provided exceptional customer service in fast-paced restaurant environment, enhancing guest satisfaction.
- Assisted in menu presentation and educated guests on food and beverage options.
- Processed orders efficiently while maintaining accuracy and attention to detail.
Busser/Bar back
Texas de Brazil
Addison, Texas
09.2011 - 06.2013
- Assisted servers by delivering food and beverages to tables promptly.
- Cleared and reset tables efficiently for incoming guests.
- Maintained cleanliness and organization of dining areas during service hours.
- Coordinated with kitchen staff to streamline food preparation, improving overall service flow.
Skills
- Operational management
- Staff training
- Inventory control
- Team leadership
- Customer service excellence
- Relationship management
Languages
Spanish
Limited
Certification
- I have my TABC and Food handlers license
Timeline
Supervisor-Manager
On The Border
10.2019 - 06.2026
Server, Bartender
On The Border
07.2013 - 08.2019
Server
Nicos Cocina
12.2011 - 06.2013
Busser/Bar back
Texas de Brazil
09.2011 - 06.2013