MANUEL E SILVA
EASTON,PA
Summary
Proven Quality Control Lead Inspector with a track record of minimizing waste and enhancing product quality at Trader Joe's. Expert in visual inspection and quality management systems, coupled with exceptional customer service skills. Achieved significant process improvements, demonstrating a keen focus on professional development and a commitment to excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
QA Inspector
BMS
11.2024 - 01.2025
- Streamlined QA documentation by maintaining organized records of all inspections, tests, and findings.
- Performed detailed visual inspections of products, resulting in fewer defective units reaching customers.
- Ensured compliance with industry standards by diligently following inspection protocols.
- Facilitated open communication between production staff and quality assurance teams to foster a collaborative work environment focused on achieving common goals.
Driver Service Provider
UPS
07.2024 - 11.2024
- Enhanced customer satisfaction by providing timely and efficient transportation services.
- Navigated city streets safely while prioritizing efficiency in route planning to meet tight deadlines.
- Conducted regular vehicle maintenance checks, contributing to longer life spans of company vehicles.
- Performed thorough background checks on new hires alongside management team members which resulted in improved employee trustworthiness.
Quality Control Lead Inspector
Trader Joe's
11.2022 - 06.2024
- Minimized waste by identifying areas of inefficiency during inspections, recommending process improvements that led to increased overall productivity.
- Reduced production errors by implementing strict quality control procedures and guidelines.
- Demonstrated a commitment to professional development by staying current with industry trends and advances in quality control technology, ensuring the continuous evolution of inspection methods and strategies.
- Conducted regular audits of equipment and tools to ensure optimal performance during inspections.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
Receptionist
VIVA WINDAN HOTEL & REASORTS,
02.2020 - 08.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Education
High School Diploma -
MANUEL MULLIX FERMIN ( HIGH SCHOOL)
AROYO BARRYL, SAMANA DOM. REP.07-2012
Skills
- Quality management systems
- Visual inspection
- Measurement techniques
- Customer focus
- Product inspection
- Customer service
- Effective communication
- Active listening
- Quality control
Certification
- [State] Driver's License
- Teaching English as a Foreign Language (TEFL) Certification
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
QA Inspector
BMS
11.2024 - 01.2025
Driver Service Provider
UPS
07.2024 - 11.2024
Quality Control Lead Inspector
Trader Joe's
11.2022 - 06.2024
Receptionist
VIVA WINDAN HOTEL & REASORTS,
02.2020 - 08.2022
High School Diploma -
MANUEL MULLIX FERMIN ( HIGH SCHOOL)
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