Manuel Flores
Channelview,TX
Summary
Proven Repossession Agent and Auto Body Technician, adept in vehicle inspection and physical fitness, significantly improved customer satisfaction through high-quality repairs. At Su Familia Cars and Trucks, excelled in conflict resolution and safeguarded sensitive data, fostering client trust and securing repeat business. Demonstrates exceptional surveillance techniques and a commitment to excellence.
Overview
4
4
years of professional experience
Work History
Repossession Agent
Su Familia Cars and Trucks
2023.08 - Current
- Safely operated 5 cars on a trailer and other equipment to secure transportation of repossessed vehicles.
- Managed conflict resolution in challenging situations involving upset individuals during repossessions, maintaining a calm demeanor while protecting company interests.
- Maintained accurate records of repossessed vehicles, ensuring proper documentation and reporting.
- Ensured complete confidentiality of sensitive customer information throughout the repossession process, safeguarding against unauthorized access or misuse of data.
- Developed strong relationships with clients, fostering trust and repeat business opportunities.
Auto Body Technician
Self-employeed
2020.04 - 2023.07
- Utilized collision repair hammers, welders and grinders to address bodywork needs.
- Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
- Inspected 4 vehicles a day to identify and document repair needs.
- Improved overall customer satisfaction by providing high-quality auto body repairs and exceptional service.
- Tested and adjusted newly repaired vehicles to verify proper function.
- Followed standard operating procedures to achieve consistent quality of work.
Education
Credits -
Texans Can Academy-Houston North
3401 Hardy St, Houston, Tx 7700908.2019
Skills
- Physical Fitness
- Vehicle Inspection
- Surveillance techniques
- Background Checks
- Can move 20-30'(inch) Trailers
- Reliability
- Active Listening
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Repossession Agent
Su Familia Cars and Trucks
2023.08 - Current
Auto Body Technician
Self-employeed
2020.04 - 2023.07
Credits -
Texans Can Academy-Houston North
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