Manuel Guzman
Emmett
Summary
Dependable professional with a strong background in customer service. Skilled in cash handling and product knowledge, with a commitment to enhancing customer satisfaction and operational efficiency.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
True Value Company
Emmett
04.2025 - Current
- Guided customers through product inquiries and service requests to enhance satisfaction.
- Resolved customer complaints and issues promptly to maintain service quality.
- Helped customers locate products and provided accurate information to meet their needs.
- Processed transactions accurately using point-of-sale systems.
- Maintained product displays to ensure visual appeal and organization.
Sales Associate
Lowes Home Improvment
Meridian
03.2013 - 04.2025
- Greeted customers, delivering exceptional service to enhance shopping experience.
- Assisted customers in selecting home improvement products and solutions.
- Helped customers find specific products, answered questions, and offered product advice.
- Demonstrated product features to enhance customer understanding and engagement.
- Upsold additional items tailored to customer interests, increasing average transaction value.
- Demonstrated product features and benefits for customers' needs.
- Processed transactions accurately using point-of-sale systems.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Maintained organized displays to showcase seasonal merchandise effectively.
- Restocked shelves to ensure sufficient inventory levels.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Collaborated with team members to ensure efficient store operations.
- Worked with fellow sales team members to achieve group targets.
- Trained new associates on store policies and product knowledge efficiently.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Resolved customer inquiries and concerns, fostering positive relationships and ensuring satisfaction.
- Handled customer complaints in a professional manner.
- Maintained up-to-date knowledge of store merchandise and policies.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Used technology resources to assist customers in locating and selecting items.
- Provided accurate information about products, prices and services.
- Received and displayed product shipments on store retail shelves upon delivery.
- Attended monthly team meetings to review performance goals and objectives.
- Built and maintained relationships with peers and upper management to drive team success.
- Placed special orders or called other stores to find desired items.
- Placed special orders or called other stores to find desired items.
Education
Master of Arts - Educational Administration
Boise State University
Boise, ID02-2008
Skills
- Teller training
- Customer service
- Customer service
- Cash handling
- Punctuality and reliability
- Leadership support
- Product knowledge
Languages
English
Professional
Spanish
Professional
Timeline
Customer Service Representative
True Value Company
04.2025 - Current
Sales Associate
Lowes Home Improvment
03.2013 - 04.2025
Master of Arts - Educational Administration
Boise State University