Summary
Overview
Work History
Education
Skills
Work Availability
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Hi, I’m

Manuel Herrera

Austin,TX
Manuel Herrera

Summary

To provide excellent quality assurance, benefit the organization with informed decision making and an understanding of technical capacity. Seasoned Risk Analyst with 3 years of comprehensive experience identifying and analyzing areas of potential risk threatening success of investment and social media platforms. Excellent quantitative and critical thinking abilities paired with basic knowledge of SQL and Python.

Overview

4
years of professional experience
8
years of post-secondary education
2
Languages

Work History

Accenture
Austin, TX

Social Media Ads Network Specialist
09.2021 - Current

Job overview

  • Review ad content and classify according to policy with accuracy while managing time effectively
  • Perform workflow activities related to review of non-objectionable content, create tasks, follow-up on open tickets, etc
  • Provide feedback on ads classification trends
  • Protecting Clients Revenue Stream by efficiently testing and reviewing Client's Ads Network and blocking ad placements that violate polices to ensure integrity of clients platform
  • Recognize and identify fraudulent trends and patterns in Client's Ads Network
  • Responsible for final step in appeal process for current and new ads network publishers
  • Interact with Accenture project members as well as with client contacts
  • Provide suggestions to improve process and workflows
  • Maintain up-to-date knowledge on changes to policies and procedures
  • Consistently meet performance expectations as measured by metrics such as accuracy, productivity and efficiency
  • Handled around 300 tickets per week to address publisher inquiries and concerns

TaskUs
New Braunfels, TX

Social Media Content Moderator
09.2018 - 12.2020

Job overview

  • Ensuring safe and trusted relationship with businesses, people, and social media
  • Using unbiased opinion and following guidelines to monitor reports of abuse
  • Maintain 100% accuracy on all jobs that are assigned
  • Top performer, exceeding adherence, accuracy, and job production
  • Provides aid and knowledge to fellow teammates on floor when extra help is needed
  • Developed and maintained courteous and effective working relationships
  • Developed team communications and information for meetings
  • Used Microsoft Word and other software tools to create documents and other communications
  • Conducted research, gathered information from multiple sources and presented results
  • Resolved problems, improved operations and provided exceptional service

A1 Glass Coatings
Universal City, TX

Tint Specialist
07.2018 - 09.2018

Job overview

  • Highly skilled and dependable with hands on experience, and excellent training to perform services with detailing tint
  • Provided top quality workmanship and excellent customer service
  • Guest Services – Handled all paperwork relating to customer’s tint
  • Transporting customer and contract vehicles to and from Auto shop as well as 30 dealership cars per day.
  • Maintain cleanliness of shop and work area
  • Creating safe work environments
  • Precisely cut and apply tint to customer’s vehicles
  • Used coordination and planning skills to achieve results according to schedule
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Prepared variety of different written communications, reports and documents
  • Created plans and communicated deadlines to complete projects on time

North Park Toyota of San Antonio
San Antonio, TX

Automotive Mechanic
01.2018 - 05.2018

Job overview

  • Specialized in repair of automatic and manual transmissions as well as repair, change, and inspect all aspects of vehicle electrical and mechanical issues
  • Data Entry – Accurately enter vehicle information on correct computer system for repairs
  • Ensured proper parts are ordered for seamless service order
  • Documented labor and repair hours for billing purposes
  • Strong problem-solving skills and increased repair accuracy, minimize lost time, and ensured safety compliance
  • Handled over 100 cars per day for service and inspection

Amazon
San Marcos, TX

Seasonal Warehouse Associate
10.2017 - 01.2018

Job overview

  • Prepared and processed wide variety of shipments
  • Organized items to be sent off to packaging department, ensuring items are scanned and verified before packaging
  • Operating forklift, pallet mover, and picker to transport to proper dock
  • Sustained zero safety hazards by proactively maintaining clean and organized production floor
  • Readily support new process and promote team-oriented work environment to increase productivity
  • Close attention to detail to accurately label and package items to increase customer satisfaction

Education

Austin Community College
Austin, TX

Associate of Science from computer science
08.2021 - Current

University Overview

San Antonio Community College
San Antonio, TX

Associate of Science from computer science
08.2015 - 05.2019

University Overview

Roosevelt High School
San Antonio, TX

High School Diploma
08.2011 - 06.2015

University Overview

Skills

Social media platforms

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Availability
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Quote

Everyone you will ever meet knows something you don’t.
Bill Nye, the Science Guy

Timeline

Social Media Ads Network Specialist
Accenture
09.2021 - Current
Austin Community College
Associate of Science from computer science
08.2021 - Current
Social Media Content Moderator
TaskUs
09.2018 - 12.2020
Tint Specialist
A1 Glass Coatings
07.2018 - 09.2018
Automotive Mechanic
North Park Toyota of San Antonio
01.2018 - 05.2018
Seasonal Warehouse Associate
Amazon
10.2017 - 01.2018
San Antonio Community College
Associate of Science from computer science
08.2015 - 05.2019
Roosevelt High School
High School Diploma
08.2011 - 06.2015

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Manuel Herrera