Manuel Lemus
Summary
Sales manager with a strong track record in developing and implementing successful sales strategies. Expertise in coaching teams to exceed sales targets and improve customer engagement. Proven ability to build and maintain strong customer relationships, driving revenue growth.
Overview
14
14
years of professional experience
Work History
Sales Manager
Safe Haven Security
Charlotte
04.2021 - Current
- Crafted sales strategies that improved customer engagement and retention.
- Trained and mentored new sales team members on effective selling techniques.
- Performed regular performance reviews and delivered actionable feedback to team members.
- Oversaw inventory management, ensuring adequate stock levels for sales initiatives.
- Provided technical support for customers, answering questions about product features and capabilities.
- Addressed customer complaints related to sales and service to enhance satisfaction.
Field Service Technician
Dish Tv
Savannah
03.2017 - 04.2021
- Installed satellite systems for residential and commercial clients.
- Conducted routine maintenance on satellite equipment and systems.
- Coordinated with dispatch to optimize service routes and schedules.
- Followed safety protocols while working at heights and in various environments.
- Performed on-site installation, routine maintenance and minor repairs to systems.
- Provided exceptional customer service on field visits, ensuring satisfaction and adherence to corporate guidelines.
- Minimized customer callbacks and equipment failure by reviewing job upon completion.
- Updated customer records and software applications to maintain data accuracy and support operational efficiency.
HVAC Technician
Hugos HVAC/Refridgeration
Savannah
04.2015 - 02.2016
- Installed and maintained HVAC systems in residential and commercial environments.
- Diagnosed equipment malfunctions using specialized tools and software.
- Repaired refrigeration units to enhance performance and ensure reliability.
- Performed preventive maintenance on HVAC systems to maintain peak performance and maximize energy efficiency.
- Repaired or replaced defective parts such as compressors, motors, fans and other components in heating and cooling systems.
- Checked pressure readings on gauges connected to the system in order to diagnose any malfunctions.
- Inspected electrical wiring of HVAC systems to detect potential problems and mitigate safety hazards.
- Performed routine checks on various components of the system such as contactors, relays and solenoids.
Electrician
Pace Electrical Contractors Inc.
Savannah
03.2012 - 03.2015
- Installed electrical wiring and fixtures, such as outlets, switches, circuit breakers, junction boxes and wall sockets.
- Contributed to installation of electrical systems in residential and commercial buildings, enhancing project efficiency.
- Worked alongside senior electricians to troubleshoot and resolve electrical issues, ensuring timely project completion.
- Assisted with electrical installation tasks, added new wiring, and adjusted breaker boxes.
- Measured, cut and bent wire and conduit using hand tools and power tools.
- Learned to read blueprints and technical diagrams for installations.
- Supported the team in adhering to local electrical codes and regulations.
- Followed safety protocols while operating power tools and equipment.
- Participated in training sessions on new technologies and safety practices.
Education
High School Diploma -
Groves High School
Savannah, GA05-2009
Skills
- Sales strategy development
- Sales performance
- Sales closing techniques
- Customer relationship management
- Product knowledge
- Goals and performance
- Coaching and mentoring
- Performance evaluation
- Team building
- Time management
- Problem solving
- Technical support
- Inventory control
- Effective communication
Languages
Spanish
Professional
English
Professional
Timeline
Sales Manager
Safe Haven Security
04.2021 - Current
Field Service Technician
Dish Tv
03.2017 - 04.2021
HVAC Technician
Hugos HVAC/Refridgeration
04.2015 - 02.2016
Electrician
Pace Electrical Contractors Inc.
03.2012 - 03.2015
High School Diploma -
Groves High School