Manuel Lopez
Tampa,FL
Summary
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
28
28
years of professional experience
Work History
Operations Manager
Integrated Security Consultants
Tampa, FL
02.2022 - Current
- Oversaw daily operations, ensuring compliance with security protocols and client requirements.
- Developed and implemented streamlined processes to enhance operational efficiency across projects.
- Coordinated team schedules and resources to optimize service delivery and project timelines.
- Led training sessions for new hires, fostering a culture of safety and performance excellence.
- Collaborated with cross-functional teams to address client concerns and improve satisfaction rates.
- Monitored key performance indicators, identifying areas for improvement in service execution.
District Matrix Team Manager
ADT Security Services, Inc.
Tampa, FL
01.2006 - 2021
- Day-to-day management of operations and supervision of 15 installation/Service technicians
- Quality
- Training
- Payroll
- Customer centric work ethic. Use all available tools to deliver the best possible customer experience
- Right technician, right skill, materials needed
- Customer site visits
- Daily backlog management review with Installation and Sales management
- Forecasting
- Close vs. Sold
- Issue resolution
- Solicit and process feedback related to issues that impact the internal and external customer
- Open-door policy
- Relationship building
- Effective lines of communication between departments
- Manage the subcontractor relationship
Commercial Installation Technician/Lead Installer
ADT Security Services, Inc.
01.1998 - 01.2006
- Responsible for installing commercial burglary, fire, cctv, and card access systems within the amount of time allotted
- Promoted to Lead technician role. Responsible for key National Account installation and larger commercial installations
- Planning
- Scope of work/blueprint review and approval
- Lead other installers during installation to ensure the job is completed at or before the required date
- Responsible for customer training and certification of the system
- Follow up site visits for ongoing support with key accounts once systems were turned over to end user
Logistical Support Specialist
Mayer Electric Company
01.2001 - 01.2002
- Support to sales and logistics team and managers
- Gave logistical inventory support to inventory managers
- Insured timely delivery of electrical supplies to customer base
Education
High School Diploma -
Luis Melendez Rodriguez
Hatillo, PR01-1994
Skills
- Bilingual Spanish/English
- Problem-solving
- Team leadership
- Customer service
Timeline
Operations Manager
Integrated Security Consultants
02.2022 - Current
District Matrix Team Manager
ADT Security Services, Inc.
01.2006 - 2021
Logistical Support Specialist
Mayer Electric Company
01.2001 - 01.2002
Commercial Installation Technician/Lead Installer
ADT Security Services, Inc.
01.1998 - 01.2006
High School Diploma -
Luis Melendez Rodriguez
Achievements/Awards
Club Excellence Award Winner—(2008), Blue Star award winner��(2008, 2007), Top Five finishes installation team—(2010), Employee of the month—(2003)