Manuel Lugo
customer service
Kissimmee,FL
Summary
Customer service and sales professional prepared to drive impactful results. Proven ability to foster strong client relationships, resolve issues efficiently, and adapt to evolving needs. Skilled in communication, problem-solving, and teamwork, ensuring reliable collaboration and goal achievement.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service/Sales Representative
Story Roofing
01.2021 - 12.2024
- Primary point of contact for customers, addressing inquiries, resolving issues, and ensuring satisfaction by providing information about products or services through various communication channels like phone calls, emails, or chat, while maintaining accurate records of interactions and adhering to company policies
- Conduct sales presentations and roof inspections, providing detailed estimates and proposals to customers
- Closing Deals: Negotiate and close sales contracts, ensuring customer satisfaction and meeting sales targets
- Improved customer satisfaction by addressing inquiries and resolving issues promptly.
- Conducted follow-up calls, fostering client relationships and answering questions.
- Handled customer inquiries to create positive interactions and build rapport.
Correctional Officer
Florida Department of Corrections
01.2018 - 06.2022
- Periodically called on to troubleshoot and repair information systems when necessary/after hours, due to experience and knowledge
- Have experience with COV networks and VITA operations in institutional settings
- Maintained security and control of the institution
- Enforce institutional policies and procedures
- Performed inspection of inmate living quarters and random searches of individual cells, common areas, and offenders, looking for contraband
- Monitored inmates' daily activities, watching closely for unusual behavior, improper conduct, or signs of possible conflict
- Served as the gatekeeper for external contact to staff and inmates, and directed inquiries to the appropriate resource
- Can appropriately conduct first aid and crisis intervention
Server and Bartender
Escape
08.2018 - 12.2018
- Prepare room for dining by cleaning and and setting decorations, condiments and hookahs
- Protect establishment and patrons by adhering to sanitation, safety and alcohol beverage control policies
- Help patrons select food and beverages by presenting menu; offering cocktails; suggesting courses; explaining the specialties; identifying appropriate wines; answering preparation questions
- Stay updated on current menu choices, specialties and menu deviations, knowing if the kitchen staff is running out of any items, etc
- Transmit orders to bar and kitchen by recording patrons' choices; identifying patrons' special dietary needs and special requests
- Keep kitchen staff informed by noting timing of meal progression
- Serve orders by picking up and delivering patrons' choices from bar and kitchen; deliver accompaniments and condiments from service bars
- Respond to additional patron requirements by inquiring of needs; observing dining process
- Maintain table setting by removing items as completed; replenishing utensils; refilling water glasses; being alert to patron spills or other special needs
- Properly open and pour wine at the tableside
- Conclude dining experience by acknowledging choice of restaurant; inviting patrons to return
- Obtain revenues by totaling charges; issuing bill; accepting payment; delivering bill and payment to host; returning change or credit card and signature slip to patrons
- Contribute to team effort by accomplishing related results as needed
- Provide welcoming phone greeting and following Guest ordering procedures
- Convey menu information over the phone to Guests and give accurate estimate of delivery time
- Perform basic cleaning tasks as needed or directed by supervisor
- Fill in for absent staff as needed
- Assist with special events as needed
- Adhere to grooming and appearance standards consistently
- Promptly address customer service issues and refer customers to management when necessary
Lifeguard
Orange Lake Resort
06.2017 - 08.2018
- Maintains constant surveillance of patrons in the facility; acts immediately and appropriately to secure safety of patrons in the event of emergency
- Provides emergency care and treatment as required until the arrival of emergency medical services
Sales Associate
adidas
01.2016 - 06.2017
- Ensuring that all customers receive excellent service through direct salesmanship, and prompt and courteous service
- Assisting customers with questions, needs and purchases
- Attending weekly sales meetings
- Cultivating successful relationships with retail customers
Education
High school - basic
Zenith
Kissimmee, FL06.2018
Skills
- Leadership
- Customer service
- Time management
- Active listening
- Goal oriented
- Problem-solving
- Customer complaint resolution
- Customer needs assessment
- Appointment scheduling
- Customer Service
- Sales
- Surveillance
- Data entry
- Relationship building
- Email communication
- Adaptability and flexibility
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Helped implement a weekly domestic violence program for inmates.
Certification
- CPR, 12/25
- Correctional Officer, 12/24
- Driver's License, Present
- First Aid Certification
- AED Certification
- Lifeguard Training
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Customer Service/Sales Representative
Story Roofing
01.2021 - 12.2024
Server and Bartender
Escape
08.2018 - 12.2018
Correctional Officer
Florida Department of Corrections
01.2018 - 06.2022
Lifeguard
Orange Lake Resort
06.2017 - 08.2018
Sales Associate
adidas
01.2016 - 06.2017
- CPR, 12/25
- Correctional Officer, 12/24
- Driver's License, Present
- First Aid Certification
- AED Certification
- Lifeguard Training
High school - basic
Zenith
Similar Profiles
Thuku KariukiThuku Kariuki
Freelance Writer at Bird Story Agency/Science Africa/Story SpotlightFreelance Writer at Bird Story Agency/Science Africa/Story Spotlight
Madison LesherMadison Lesher
Property Administrator at Story PointProperty Administrator at Story Point
Daniel StoryDaniel Story
Furniture Assembler at Story and Lee FurnitureFurniture Assembler at Story and Lee Furniture