ASHLEY HOLDEN
Lincoln,NE
Summary
Motivated individual with experience in customer service. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
17
17
years of professional experience
Work History
Customer Service/Sales Representative
Smart Chicken
01.2024 - Current
- Call stores to get their chicken order
- Input/accept orders in Ross
- Sales forecasting
- Data entry
General Manager
Pepperjax Grill
11.2016 - 01.2024
- Demonstrate strong leadership skills by effectively coaching and motivating staff to meet performance goals
- Maintain a clean and organized restaurant to meet/exceed company standards
- Cultivate relationships with regular customers
- Truck ordering
- Inventory
- Scheduling, Hiring/terminating
- Controlling labor/cost of good, Resolve staff conflicts
- actively listening to concerns, and finding appropriate middle ground
- Cross-training employees to maximize team agility and performance
Stay at home mom
01.2013 - 01.2016
Server
IHOP
07.2007 - 07.2013
- Experience as a server at a high-volume restaurant, prioritizing excellent customer service
- Skilled in taking orders accurately and efficiently
- Handling cash transactions, and managing POS system
- Trained and provided professional recommendations
- Upselling
- Creating a positive dining experience.
Education
Early Childhood Education
University of Arkansas at Fort Smith
Fort Smith, AR01.2013
Social Work
Mott Community College
Flint, MI01.2010
Skills
- Customer Service - 10 years
- Leadership - 10 years
- Communication - 10 years
- Team Building - 10 years
- Time Management - 10 years
- Staff Development - 10 years
Timeline
Customer Service/Sales Representative
Smart Chicken
01.2024 - Current
General Manager
Pepperjax Grill
11.2016 - 01.2024
Stay at home mom
01.2013 - 01.2016
Server
IHOP
07.2007 - 07.2013
Early Childhood Education
University of Arkansas at Fort Smith
Social Work
Mott Community College