Manuel "Manny" Martinez
Lincoln,CA
Summary
Driven to excel, I leveraged suggestive selling and complex problem-solving to significantly boost bar profitability at any Bar I worked for. With a foundation in beverage preparation and an engaging personality.
I grew my company (A-1 Freeze Bag) from a single customer to over 1500, mastering both customer satisfaction and operational efficiency.
On top of being a successful business owner I am also an excellent Bartender/server with extensive knowledge of spirits and food knowledge, I love engaging with customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. I'm a friendly bartender with exceptional personal and customer service skills. I Keep my work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons.
Overview
23
23
years of professional experience
Work History
Bartender
Granite Bay Country Club
05.2022 - Current
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
President
A-1 Freeze Bag
01.2017 - Current
- Started with one sewing machine, and one customer, and grew the business to handle over 1500 customers and 35 consistent customers per month.
- Directed technological improvements, reducing waste and business bottlenecks.
- Led operational team in development, rollout, and management of new product lines.
- Developed and implemented new strategies to compete in the market place.
- Spearheaded development and implementation of distributed organizational structure to increase efficiency.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Prepared annual budget forecasts and monitored performance to meet organizational objectives.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Managed financial, operational and human resources to optimize business performance.
Restaurant Server
Lone Eagle Restaurant
01.2009 - 03.2011
- Greeted new customers, discussed specials, and took drink orders.
- Cultivated warm relationships with regular customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Head Bartender
Applebee's Grill + Bar
04.2001 - 09.2005
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Served high customer volumes during special events, nights, and weekends.
Education
No Degree - Business Administration And Management
San Francisco State University
San Francisco, CAAssociate of Science - Health Administration
Folsom Lake College
Folsom, CA05.2014
High School Diploma -
Colfax High School
Colfax, CA05.1997
No Degree - Dutch
The International School The Hague
Den Haag 09.1995
Skills
- Suggestive Selling
- Beverage Preparation
- Menu Memorization
- Basic accounting
- Handling Difficult Customers
- Liquor, beer, and wine knowledge
- Changing beer kegs
- Engaging personality
- ABC standards
- Aloha POS
- Complex Problem-Solving
- Payment Processing
- Food Preparation
Timeline
Bartender
Granite Bay Country Club
05.2022 - Current
President
A-1 Freeze Bag
01.2017 - Current
Restaurant Server
Lone Eagle Restaurant
01.2009 - 03.2011
Head Bartender
Applebee's Grill + Bar
04.2001 - 09.2005
No Degree - Business Administration And Management
San Francisco State University
Associate of Science - Health Administration
Folsom Lake College
High School Diploma -
Colfax High School
No Degree - Dutch
The International School The Hague
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