Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Manuel Martinez

Manhattan

Summary

Dynamic professional with a proven track record at Simmons De Argentina SAIC, excelling in customer service and team leadership. Enhanced customer satisfaction through effective problem resolution and refined sales techniques. Skilled in analyzing data to drive strategic improvements, fostering a collaborative environment that promotes adaptability and high performance.

Overview

8
8
years of professional experience

Work History

Housekeeper

Best Western Plus Hotel
08.2024 - 09.2025
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Actively helping in the training process of new members of staff.

Branch Manager

Simmons De Argentina SAIC
11.2018 - 07.2024
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Trained and coached staff to elevate customer service standards while analyzing and refining sales techniques and pitch strategies to maximize performance.

Ad Operations Manager

Outsource S.A
03.2018 - 10.2018
  • Analyzed campaign data to identify trends and make recommendations for future strategy, driving continuous improvement efforts.
  • Troubleshot technical issues related to ad serving platforms, maintaining seamless functionality for internal teams and external clients alike.
  • Enhanced team productivity by streamlining workflow processes and implementing effective project management tools.
  • Trained new team members on ad operations best practices, contributing to a knowledgeable and highly skilled workforce.

Head Recruiter

Outsource S.A
03.2018 - 10.2018
  • Led end-to-end recruitment strategy, sourcing high-calibre candidates across multiple channels.
  • Conducted structured interviews and evaluations to ensure strong skill culture fit across diverse roles, including CSRs, web developers and digital marketing specialists.
  • Collaborated with management to forecast hiring needs and build recruitment pipelines.
  • Oversaw onboarding processes to secure smooth transitions and long-term retention.

Education

High School Diploma -

San Juan Bautista
Maracay, Venezuela
06-2014

Skills

  • Teamwork
  • Customer service
  • Team leadership
  • Verbal and written communication
  • Sales techniques
  • Computer skills
  • Problem resolution
  • Adaptability and flexibility

Languages

English
Full Professional
Spanish
Native or Bilingual
Portuguese
Elementary

Timeline

Housekeeper

Best Western Plus Hotel
08.2024 - 09.2025

Branch Manager

Simmons De Argentina SAIC
11.2018 - 07.2024

Ad Operations Manager

Outsource S.A
03.2018 - 10.2018

Head Recruiter

Outsource S.A
03.2018 - 10.2018

High School Diploma -

San Juan Bautista

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