Esther Jimenez
Splendora
Summary
Dynamic Store Manager with a proven track record at Texas Petroleum Group, excelling in customer service and team leadership. Skilled in inventory control and cash management, I enhance operational efficiency while fostering a positive work environment. Adept at training and mentoring staff, I drive performance and ensure exceptional shopper experiences.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Store Manager
Texas Petroleum Group
Houston, TX
09.2021 - 12.2025
- Assisted in managing daily store operations and maintaining safety standards.
- Supported inventory management through organization and stock replenishment tasks.
- Learned customer service techniques to enhance shopper experiences and satisfaction.
- Observed cash register operations, processing transactions accurately and efficiently.
- Review applications, interview, hire, onboard and train new hires.
- Monitored product displays to ensure compliance with company merchandising standards.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Assistant Manager
Raw Creations
Conroe, TX
01.2018 - 05.2019
- Assisted in developing and implementing operational strategies to enhance team performance.
- Coordinated scheduling and resource allocation to meet project deadlines effectively.
- Managed customer inquiries, ensuring resolution of issues while maintaining high satisfaction levels.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Administrative Assistant
Enerstaff
Houston, TX
04.2015 - 08.2016
- Streamlined office procedures, enhancing overall operational efficiency and reducing processing time.
- Developed and maintained filing systems, improving document retrieval speed and accuracy.
- Managed correspondence, facilitating timely communication between departments and stakeholders.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Education
High School Diploma -
Sam Rayburn High School
Pasadena, TXSkills
- Customer service
- Problem-solving
- Multitasking and organization
- Store operations
- Training and mentoring
- Store opening and closing
- Team leadership and coaching
- Inventory management
- Shift scheduling
- POS systems
Certification
TABC Certification
Managers Food Handlers Certification
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
Texas Petroleum Group
09.2021 - 12.2025
Assistant Manager
Raw Creations
01.2018 - 05.2019
Administrative Assistant
Enerstaff
04.2015 - 08.2016
High School Diploma -
Sam Rayburn High School