Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
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MANUEL MENDOZA

Litchfield Park,AZ

Summary

Dedicated Soldier with 6 years of experience in the Army National Guard, demonstrating strong leadership and exceptional problem-solving skills as an 88M transportation driver. Proven track record of task completion through perseverance and a solid work ethic. Committed to enhancing team performance and delivering excellent customer service while maintaining a positive attitude. Actively seeks opportunities to contribute to team success through effective personnel management and motivational capabilities.

Overview

9
9
years of professional experience

Work History

Finance and Sales Manager

Avondale Toyota
Avondale, AZ
03.2023 - Current
  • Supported sales team members to drive growth and development.
  • Resolved customer complaints regarding sales and service.
  • Executed strategic sales plans to expand customer base and revenue.
  • Developed relationships with key customers to ensure satisfaction with service levels provided.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Coached, developed and motivated team to achieve revenue goals.
  • Performed sales consultations and educated clients on products and services.

Lead Dental Assistant

Somos Dental & Orthodontics
Mesa, AZ
03.2017 - Current
  • Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
  • Built loyal patient following and retained return patients by providing empathetic and caring service.
  • Participated in potential new hire interviewing sessions to help identify qualified candidates.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Provided ongoing training to address staff needs.
  • Coached and mentored 25 staff members through constructive feedback to develop long-term career goals.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.

Soldier

Army
Florence, AZ
12.2017 - 02.2023
  • Cultivated an excellent work ethic, dedication to duty, and timeliness in work actions.
  • Delivered essential goods and equipment to designated locations under strict orders.
  • Followed orders and carried out mission directives with professionalism and compassion, despite chaotic and emotionally stressful circumstances.
  • Maintained orderly, clean, and fully repaired personal equipment.
  • Inspected equipment and systems to identify issues, and reported problems to repair technicians.
  • Prepared operational reports and provided information to supervisors.
  • Installed parts along the production line in constant operation.

Call Center Agent

Customer link
Tempe, AZ
01.2016 - 03.2017
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Managed high-volume of inbound and outbound customer calls.
  • Reviewed files, records and other obtained documents to respond to customer requests.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Provided ongoing training to address staff needs.
  • Coached staff members to develop long-term career goals.

Education

Dental Assisting

Carrington College - Phoenix
Phoenix, AZ
09.2016

High School Diploma -

Chandler High School
Chandler, AZ
03.2015

Skills

  • Risk Analysis Expertise
  • Over Six Years of Driving Experience
  • Training and development
  • Training coordination
  • Report writing
  • Work ethic
  • Supervision
  • Leadership
  • Relationship building
  • Growth planning
  • Self-motivated

Languages

English
Full Professional
Spanish
Full Professional

Additional Information

Deployed for one year to the middle east. Attached to a maintenance company in Operation Spartan Shield where i would deliver equipment and goods around different military bases and helped assist with various task under stress & pressure for fast problem solving & solutions. Very energetic with fantastic work ethic.

Timeline

Finance and Sales Manager

Avondale Toyota
03.2023 - Current

Soldier

Army
12.2017 - 02.2023

Lead Dental Assistant

Somos Dental & Orthodontics
03.2017 - Current

Call Center Agent

Customer link
01.2016 - 03.2017

Dental Assisting

Carrington College - Phoenix

High School Diploma -

Chandler High School

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MANUEL MENDOZA