Manuel M. Martinez
Las Vegas,NV
Summary
Security and insurance claims specialist with extensive experience in casino and hotel operations. Proven track record in creating safe environments, effectively resolving conflicts, and accurately documenting incidents. Strong communication, critical thinking, and problem-solving skills enhance operational efficiency. Licensed Claims Adjuster with expertise in construction inspections and workers' compensation claims.
Overview
12
12
years of professional experience
8
8
Certifications
Work History
Property and Casualty/Catastrophe Claims Adjuster
Berkshire Hathaway Guard
01.2024 - 01.2025
- Investigated property damage claims from storms, fire, flood, and other disasters.
- Collected statements, photographs, and documents for accurate claim evaluations.
- Reviewed policy language to assess coverage, liability, and eligibility for settlements.
- Prepared detailed reports and repair estimates to support informed claim decisions.
- Negotiated fair settlements with policyholders, contractors, and vendors within authority limits.
- Communicated claim status and coverage details clearly to stakeholders.
- Managed high-volume caseloads during deployments while ensuring compliance with deadlines and regulations.
Security Officer
Trump International Hotel Las Vegas
01.2015 - 01.2024
- Protected guests, staff, and property in high-profile luxury hotel environment while ensuring professional customer service.
- Collaborated with U.S. Secret Service, Department of Homeland Security, and local law enforcement to manage VIP visits securely.
- Coordinated safe movement of high-profile individuals throughout property, including private and restricted areas.
- Conducted investigations into theft, disturbances, accidents, and policy violations; gathered statements and supporting documentation.
- Operated surveillance systems to detect suspicious activity and facilitate incident investigations.
- Performed interior and exterior patrols to deter threats and respond to emergencies promptly.
- Utilized radio communication for alignment with security personnel and external agencies during incidents.
- Responded to medical calls and disturbances using de-escalation techniques for conflict resolution.
Armed Casino Security
Big Horn Hotel North Las Vegas, NV
North Las Vegas, USA
01.2013 - 01.2015
- Protected guests, staff, and property in casino while ensuring high-quality customer service.
- Collaborated with local law enforcement to enhance security measures.
- Conducted investigations into theft, disturbances, and policy violations; collected statements and evidence.
- Operated surveillance systems to monitor for suspicious activities and support incident investigations.
- Performed interior and exterior patrols to identify hazards and respond to emergencies.
- Utilized radio communications and protocols for effective coordination with security personnel and agencies.
- Responded to medical calls and disturbances, employing de-escalation techniques to resolve conflicts.
- Prepared detailed incident reports for internal records and legal follow-up.
Education
High School - General Education Diploma
Centeinnal High School
North Las Vegas, NV01-2003
Skills
- Bilingual communication
- Microsoft Word and Excel
- Security systems management
Surveillance and reporting
Investigative techniques - Effective communication skills
- Armed licensing and permits
- IIS expertise
- Xact (entry)
- Versik knowledge
- Guest services
- Time management strategies
- Attention to detail
- TAM card certification
- Driver's license
Languages
English
Professional
Spanish
Limited
Certification
Department of Insurance State Adjusters License (NV)
Computer Programs
- Microsoft Word, Excel (entry), Teams, Outlook
- IIS, Versik (entry), Xact (entry), ISO Claim Search
- Opera (entry)
Timeline
Property and Casualty/Catastrophe Claims Adjuster
Berkshire Hathaway Guard
01.2024 - 01.2025
Security Officer
Trump International Hotel Las Vegas
01.2015 - 01.2024
Armed Casino Security
Big Horn Hotel North Las Vegas, NV
01.2013 - 01.2015
High School - General Education Diploma
Centeinnal High School