Manuel Montoya
Pueblo,CO
Summary
Dependable with track record of success in any field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Hardworking employee with customer service, multitasking and time management abilities.
Overview
24
24
years of professional experience
Work History
Agent Supervisor/Trainer/Quality Control Inspector
GCS
Pueblo, Co
01.2024 - Current
- Worked closely with human resources to support employee management and organizational planning.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Assisted other members of the QA team in identifying areas for improvement in processes and procedures.
- Worked with team members to create efficient workflows, resulting in high productivity.
- Developed and implemented a comprehensive training curriculum for new hires.
- Assessed employee performance during trainings and provided feedback.
Personal Care Supervisor
Boone Guest Homes
Pueblo, CO
09.2010 - 12.2016
- Monitored client health conditions and reported any changes to the appropriate personnel.
- Maintained accurate documentation of client care services provided daily.
- Answered patient calls promptly and assisted them with requests as necessary.
- Developed individualized service plans based on each client's needs and preferences.
Personal Care Provider
Colorado BLueskies Ent
Pueblo, CO
09.2000 - 09.2010
- Maintained records of client progress and reported any changes in condition to the supervisor.
- Coordinated services with other healthcare providers such as physical therapists and doctors.
- Helped clients prepare meals, shop for groceries and arrange transportation to medical appointments.
- Provided companionship by talking to clients about their day-to-day experiences and concerns.
Education
High School Diploma -
Central High School,Pueblo,CO
216 E Orman Ave 06-2000
Skills
- Client Relationship Management
- Coaching and Mentoring
- Performance Management
- Resolution-oriented
References
References available upon request.
Timeline
Agent Supervisor/Trainer/Quality Control Inspector
GCS
01.2024 - Current
Personal Care Supervisor
Boone Guest Homes
09.2010 - 12.2016
Personal Care Provider
Colorado BLueskies Ent
09.2000 - 09.2010
High School Diploma -
Central High School,Pueblo,CO
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