Summary
Overview
Work History
Education
Skills
Websites
Languages
References
Education and Training
Timeline
Generic

Manuel Morga

Chicago,IL

Summary

Dynamic Store Manager with 8 years of progressive leadership experience in luxury retail, consistently driving sales growth, optimizing operational efficiency, and enhancing customer satisfaction. Proven ability to lead and develop high-performing teams, manage complex showroom operations, and exceed key performance indicators (KPIs). Highly adept in problem-solving, strategic merchandising, and building lasting customer relationships.

Overview

12
12
years of professional experience

Work History

Store Manager

Indochino
11.2021 - Current
  • Led all retail operations for Lincoln Park, managing a team of 7 associates and overseeing annual revenue of $1.3M.
  • Drove significant performance improvements across KPIs, including a 75% increase in Accessory Conversion Rate and a 97% rise in customer satisfaction FY2024, earning first place in the company.
  • Developed and coached a high-performing sales team, fostering a culture of excellence that resulted in outstanding KPIs, consistent top-tier regional rankings for AOV, UPT or customer satisfaction.
  • Initiated and led weekly role-playing exercises, which significantly enhanced team selling skills and contributed to improved showroom KPIs.
  • Implemented strategic merchandising layouts to optimize customer engagement and maximize sales, boosting average order value and increasing conversion rates.
  • Managed and optimized showroom operations, including inventory accuracy, scheduling, and operational compliance, ensuring seamless functionality.
  • Cultivated strong customer relationships and resolved complex issues with a solution-oriented approach, enhancing satisfaction and driving repeat business.
  • Proactively managed and executed high-volume client appointments, ensuring prompt and effective service delivery.

Assistant Store Manager

Casper
11.2016 - 02.2021
  • Engage customers on a deeper level by incorporating our brand's values into every aspect of the customer journey.
  • Drive Casper's sales growth by consistently exceeding sales targets and expanding market reach.
  • Effectively manage the business in the absence of the manager, handling staff scheduling, opening/closing procedures, inventory management, adhering to visual brand standards, maintaining a safe work environment, and ensuring facilities maintenance.
  • Implement and oversee a structured training and feedback program to support the team's growth and development.
  • Work closely with fleet members to create and maintain well-defined back-of-house processes that promote continuous improvement and optimize operational efficiency

Cashier

Volvo
08.2013 - 10.2016
  • Contribute to a positive and welcoming dealership atmosphere, promoting customer loyalty and satisfaction.
  • Ensure the accuracy of cash drawer transactions by balancing cash drawers at the beginning and end of each shift.
  • Prepare and file comprehensive daily, weekly, and monthly reports to provide a clear overview of financial performance.
  • Handle customer refunds and exchanges with utmost professionalism and in accordance with authorized procedures.
  • Provide basic vehicle information to customers, enhancing their shopping experience.

Education

High School Diploma -

Malcom X College
Chicago, IL
06.2013

Skills

  • Performance Coaching
  • Talent Development
  • Change Management
  • Staff Scheduling & Labor Planning
  • KPI Analysis & Achievement
  • Revenue Growth Strategy Development
  • Retail & Customer Analytics
  • Data-Driven Decision Making
  • Visual Merchandising Optimization
  • Clienteling & Customer Loyalty Building
  • Service Recovery & Resolution
  • Conflict De-escalation
  • Brand Advocacy & Representation
  • Inventory Control & Accuracy
  • Process Improvement & SOP Development
  • Operational Workflow Management

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Education and Training

other

Timeline

Store Manager

Indochino
11.2021 - Current

Assistant Store Manager

Casper
11.2016 - 02.2021

Cashier

Volvo
08.2013 - 10.2016

High School Diploma -

Malcom X College

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