Stacey Colley
Miramar,FL
Summary
I have a positive outlook and a professional work ethic. A taste for knowledge fuels me. I want to establish a good working relationship that will have a permanent positive impact on your company. Proficient in customer relations, sales, inventory management and issues resolution.
Overview
16
16
years of professional experience
Work History
Store Manager
Kendra Scott
Pembroke Gardens, USA
04.2023 - Current
- Managed daily store operations and staff scheduling for optimal performance.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Oversaw inventory management, including stock ordering and loss prevention strategies.
- Trained and mentored team members on product knowledge and customer service.
- Fostered a positive team environment through effective communication and collaboration.
- Recruited and trained new employees to ensure effective onboarding.
- Contributed to opening three new concept stores, ensuring alignment with brand vision and operational standards.
- Implemented visual merchandising standards to enhance store presentation.
- Created promotional displays that enhanced customer engagement and drove sales.
- Coordinated promotional events that increased product awareness and attracted customer interest.
- Addressed customer complaints to ensure satisfaction and loyalty. in a timely manner.
- Prepared monthly reports on sales figures, expenses, profits.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Ensured compliance with company policies and procedures across all store functions.
- Analyzed sales data to identify trends and adjust strategies accordingly.
Store Manager
Diesel Flagship
Aventura, USA
10.2019 - 03.2023
- Collaborated with senior management to establish and achieve sales and margin goals.
- Led the recruitment, selection, training, and supervision of store staff to enhance sales and store profit performance.
- Provides leadership to team and consistently coaches and follows up to ensure that the delivery on service and standards are provided to each customer.
- Owns and promotes brand standards in alignment with company vision.
- Managed daily operations of the top-performing store in the US market to drive sales.
Assistant Manager
Diesel Flagship
Aventura, USA
09.2015 - 10.2019
- Managed sales floor, enhancing client experience and satisfaction.
- Cultivated strong connections with clients to enhance service delivery.
- Trained associates to improve service quality and team performance.
- Developed strong relationships with clients, fostering loyalty and repeat business.
- Proven experience in an environment that requires multi-tasking skills.
- Utilized decision-making skills to address challenges effectively.
- Adapted to rapidly changing situations and demands in a dynamic workplace.
- Worked in a fast-paced environment requiring effective multi-tasking.
Assistant Manager
Ann Taylor
Aventura, USA
10.2010 - 09.2015
Education
Bachelors - Supervision and Management
Miami Dade College
Miami, FLAssociates in Arts - Supervision and Management
Miami Dade College
Miami, FLSkills
- Retail operations
- Sales strategies
- Sales analysis
- Customer relationship management
- Visual merchandising
- Market analysis
- Front and back operations
- Lead development
- Performance metrics
- Employee training
- Staff recruitment
- Performance coaching
- Team building
- Time management
- Problem solving
- Data analysis
- Written and oral communication
- Client communication
- Professional correspondence
- Relationship building
- Performance metrics
Phone
cell, 786-340-3891
Background Objective
cell, 786-340-3891
Timeline
Store Manager
Kendra Scott
04.2023 - Current
Store Manager
Diesel Flagship
10.2019 - 03.2023
Assistant Manager
Diesel Flagship
09.2015 - 10.2019
Assistant Manager
Ann Taylor
10.2010 - 09.2015
Bachelors - Supervision and Management
Miami Dade College
Associates in Arts - Supervision and Management
Miami Dade College