Tracie Peterson
Minneapolis,MN
Summary
Detail-oriented Assistant Manager offers more than 4 years progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Experienced Store Manager with a background in retail operations and employee supervision. Strengths include inventory management, customer service, and team leadership. Demonstrated ability to enhance store's performance through strategic planning and implementation of sales campaigns. Proven record of success in fostering an environment that promotes teamwork and exceptional customer service.
Resourceful Store Manager highly productive in completing tasks efficiently. Possess specialized skills in inventory management, staff training, and customer service which ensure operational success. Excel at communication, leadership, and problem-solving to meet diverse challenges head-on.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
31
31
years of professional experience
Work History
Store Manager
Family Dollar
Amery, Wisconsin
03.2021 - 07.2023
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Implemented successful business strategies to increase revenue and target new markets.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Established customer service standards and monitored staff compliance.
- Implemented campaigns and promotions to help with developing goods and services.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
Assistant Manager
Family Dollar
Webster, WI
04.2017 - 03.2021
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Delegated daily tasks to team members to optimize group productivity.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Completed inventory audits to identify losses and project demand.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Managed personnel scheduling, facilitating adequate coverage to meet demand.
- Enhanced sales by implementing merchandising and promotional improvements.
Cashier
Wayne’s IGA
Webster, WI
08.1992 - 02.1998
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed all sales transactions promptly to prevent long customer wait times.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
Education
High School Diploma -
Webster Jr/Sr High School
Webster, WI05.1996
Skills
- Product and service knowledge
- Sales monitoring
- Training and development
- Orientating and training
- Staff development
- Retail Space Planning
- Customer rapport
- Recruiting and interviewing
- Project management
- Policy enforcement
- Money handling
- Team collaboration
- Inventory management
- Product and service sales
- Task delegation
- Performance evaluation
- Team motivation techniques
- Orientation and training
- Customer service and satisfaction
- Team building
- Time management
- Sales growth
- Compliance
- Scheduling and planning
- Decision-making
- Performance reviewing
- Marketing
- Workload management
- Customer service
- Project management abilities
- Workplace safety compliance
- Coaching and mentoring
- Conflict resolution
- Multitasking and organization
- Customer relationship management (CRM)
- Staff training and development
- Staff management
- Adaptability and flexibility
- Retail operations management
- Marketing tactics
- Operations management
- Team leadership
- Customer relations
- Employee engagement
- Vendor relationship management
- Team motivation
- Staff supervision
- Employee performance evaluations
- Goal setting
- Employee supervision
- Retail operations
Timeline
Store Manager
Family Dollar
03.2021 - 07.2023
Assistant Manager
Family Dollar
04.2017 - 03.2021
Cashier
Wayne’s IGA
08.1992 - 02.1998
High School Diploma -
Webster Jr/Sr High School